Ruth’s Chris Steak House

9 Reviews on “Ruth’s Chris Steak House”

• Wayne Costa

  11/01/2018First, I would like to mention that I have been visiting this Ruth Chris location for over 12 years, last night was my last time, over the 12 years I have spent thousands of dollars buying gift cards for my clients etc. I am a real estate broker.My wife and I were to meet my clients at this Ruth Chris location at 4:30 PM, we arrived at 4:15 PM ahead of my clients to get a table in the bar area. Something new at the restaurant they have this team of servers where everyone serves your table, totally ridiculous. The first server came to our table and took a drink order, a second server came to the table to take a drink order we politely mentioned that someone came by, at that time like in the past I asked the second server if it would be a problem to have a hamburger bun that is gluten free toasted if I ordered the burger, she replied that would not be a problem it never was in the past. You see I have a food allergy and can not eat wheat floured rolls.At this time my clients arrived, we were having a great time they ordered drinks as well. After awhile the first server came back to our table to take our order, after everyone else ordered I placed my order for the burger medium well and I went to hand the server my burger roll, the server mentioned that she will need to get her G.Ms permission to toast my roll that I brought to the restaurant. Remember I been doing this for 12 years at this restaurant, I was diagnosed with my food allergy 36 years ago. Now that I am in a deep conversation with my client explaining all the reasons to purchase a $500K home here in Bonita Springs, a manger comes up to my table and states that he could not accommodate me by toasting my burger roll, I was highly embarrassed and insulted that this minor issue was becoming a HUGE issue for this restaurant. This catching me totally off guard, I professionally explained to the manager that this is the norm for me that it never has been a problem in the past. The manger was very persistent and would not accommodate me. At this time, I kindly explained to the manager that if he could not accommodate me that gluten free hamburger rolls should be on the menu, I am sure that I am not the first to ask. At this time, I walked over to one of the near by restaurants that I visit frequently after excusing myself from my guest. I asked the manger if he could accommodate me and toast my burger bun I explained he did without any questions asked. I went back to Ruth Chris with my now toasted burger bun and waited for dinner.Next the server came back to the table and apologized she sense that I was disappointed and asked her for a district mangers name and email address, she replied I will see how I can help you. At this time the G.M. of the restaurant came to the table interrupted my business transaction, this now twice my conversation was interrupted in 15 minutes, remember I am trying to sell a $500 K home. I was so upset at this point because I was being totally embarrassed at my table and the surrounding tables were also taking note, I very kindly asked the manager to step outside to talk, he did.I kindly mentioned to the G.M. about my experience up to this point and explained to him, that I have a culinary arts degree graduating from Johnson & Wales University in Rhode Island in 1981. I also spent 35 years in retail in which 25 years were management in large box retail stores, Walmart, Lowes etc.I excused myself and went back into the restaurant, the GM was just not listening to me. We all eat and my wife did remind me that I needed to purchase a $100 gift card for another client that I just dealt with on a purchase, I replied nicely that I now refuse to deal with this company, that I will be holding my business meeting at Shulas Steakhouse or Flemings Steak House in Naples.In my opinion, this was not a very good display of customer service coming from a 5 Star restaurant. I plan on sharing my experience with my 225 realtor agents that work in my company, family and friends etc.In closing, I called my client this morning to finalize a sales contract, I am receiving NO ANSWER this was a very expensive hamburger.Regards,Wayne C

  February 2, 2019, 10:22 pm

  Log in to Reply
• Richard Holland

  Here is my 2 cents on the food and chit chat. AHH a steak house. anything with steak in the name has to be good. In this case yes. I had a Appleton rum and coke, fresh bread, creamed spinach and the Cowboy Ribeye. Rum and coke refreshing. The bread hot and tasty. Creamed spinach as good as I make it at home. Ribeye, served on a sizzle to your touch hot plate. The steak was cooked to perfection (medium rare of course) sizzling on the plate as it was presented to me. I had to wait before cutting and tasting. But the minutes to biting into a carnivore dream, was worth the time.This has to be one of the best steak ever. As it is a prime steak it should be. No added salt or pepper was needed. I ate as much as I could and brought home the rest in a doggie bag for later.Now some chit chat.I was here on Xmas day. I guess the only day they open at noon time. Regular is 430 PM. I was not alone. After being seated, taking a few pics it filled up quickly. This is a pricey place. My rum and coke alone cost 12.50, ouch. My steak fifty-four bucks by itself. Cream spinach eight dollars fifty cents. ooooooh.The staff was friendly and outstanding. BUT there was a hiccup. I had done my research and knew I wanted the Cowboy Ribeye. No Mistake on my part. Ah when I thought my meal was coming what did they present, ta da, a Porterhouse. EHH WRONG. I sent it back. The server looked at me funny but left without question. A few minutes later my Cowboy arrived as outlined above. So no foul all is well.Over all a good but expensive time.December 2016Ruth Chris Steakhouse, Village Shops Way, Estero, FL. A grumbling in my tummy, 2 cents on the food and chatter. This is a once a year deal where I spend too much money on a meal. I got a shrimp cocktail, filet mignon ( medium rare of course ) , clam chowder, creamed spinach and a apple cheesecake dessert. ( Hot bread included). The food. Clam Chowder, I thought it was me but my dining companion concurred, there was too much over whelming smoky bacon in the chowder. Bacon is fine but it should never out do the main ingredient. Shame Shame. Shrimp cocktail. The sauce was a delight. Spicy enough. I missed, when it was usually served in a big glass of ice. Creamed spinach for 10 bucks I should have a BIGGER portion. The ingredients are inexpensive enough. Filet Mignon served on a sizzling hot plate , cooked to perfection…. MMMMM good. The dessert, just enough to open a belt notch.Overall a good dining experience. When with companions, no dine and dash, you savor the moments of the taste buds.

  March 30, 2016, 7:24 am

  Log in to Reply