Just Pizza

8 Reviews on “Just Pizza”

• Don Johnson

  Attempted to place an order through their online order system. At the end of the order process, there was an error and a message came up sayingThere was an error connecting to our server, your order has not been placed and you will not be charged I have no issue with that as technology is not perfect and mistakes happen. However I checked and my bank account was of course charged for this order. Once I realized this I called the Elmwood & Summer st location to double check if they in fact received the order, they did not. I was then transferred to a manager who then told me to call their main office as there is nothing they can do. I called their main office and had the pure displeasure of talking to Nicole Pagan their Business Office Manager who the moment I started to describe my issue cut me off mid sentence to assure me that I was wrong and that I was not charged and if I was it is my banks problem and they will rectify it in 4 business days. The moment I attempted to disagree that I was in fact charged for the order she became further impatient and irate. She accused me of being Nasty while talking over me for simply disagreeing with her then continued to tell me how great at customer service she was. Me and the members of my staff have been ordering from Just Pizza ever since we opened across the street and never been handled with such disdain. Our company deals in customer service and have since used this as a prime example of how not to resolve issues that arise. Bottom line is their online ordering system is flawed and their customer service in dealing with such issues is horrible to say the least. In a town filled with plenty of top-notch dining opportunities, I would expect more from a company claiming to be Buffalos Premier Pizza & Wings

  May 13, 2020, 1:52 am

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