Latest Reviews
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Had good experiences here overall. We stick to our usual dishes of sizzling prawns/ scallops in garlic and ginger sauce, the calamari (to die for- you…
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I have read other reviews. We also found that there was confusion with orders and some things did not come out as ordered .. BUT the food is fresh a…
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This place has extremely POOR CUSTOMER SERVICE and TERRIBLE FOOD. The female owner of the restaurant is an arrogant and immensely rude individual that…
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Sapa Rivers is open for Casual Dining. Sapa Rivers serves Vietnamese dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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10 Reviews on “Sapa Rivers”
Absolutly disguisting customer service. Do not eat at this place. They treat people like they are worthless and disregard dietry issues, blaming everything on the customer. The staff and owner argued with us about being wrong and not wanting to replace our meal that was inedible. They continually argued and made us pay for food that could not be eaten. Stay away from this disguisting place with the worst customer service i have ever seen.
Nice local place for a meal; in fact, we go there regularly (or did) for family dinners (up to 24 people) and, yes, I wrote that for the benefit of the owner of Sapa River! However, tonight we ordered take away.
After we discovered that we had received the wrong item, we phoned Sapa River who refused to deliver the correct dish. When my brother drove to Sapa River, they wanted him to pay for it, or return the partially consumed and incorrect meal.
Needless to say, the nice food is not worth overlooking the terrible customer service and disregard for the law.
Have visited this place a couple of times to try out different dishes. The salted fish fried rice is very good. Other dishes such as the pho and char grilled beef (looks more like a stir fried beef) are just ok, not terrible or outstanding. Bun is good with lots of fresh vegetables. Service is always prompt and friendly. Wouldn’t mind to stopby here for a quick meal.
Great value local Vietnamese food. Some nights its very busy and sometimes its easy to get a table. The pho is great. Recommend also for take out with orders normally taking 10 min
We have been staying in the area for a month and have been to Sapa Rivers 3 times! Great variety of dishes, something to suit everyone in my family of 5 – fantastic spring rolls, rice paper rolls and pho. Family friendly atmosphere, the waitresses were lovely (even to a very rude lady sitting next to us last night). Highly recommend
My family ate (use the term loosely) here last Friday night, and to say it was a disaster is an understatement. We watched 4 tables walk out after waiting for an hour to get no food. Just after an hour we received our meals and let me tell you it was not worth the wait. We specifically ordered no garlic with our meals and when it arrived it clearly had garlic only to be told that it didn’t. It was inedible!!! They then argued with me and refused any replacement or discount. The staff told me they where not authorised to give any discount….and the owner / manager was not contactable…what????? Anyway do yourself a favour, stay away from this place! Awful food, terrible service and staff who like arguing with customers!
Waited way to long for food , when it came it was not bad, but it’s hard when we have young kids , the owner compensated some money off our meal , my brother that I was with would give them far less than 3 stars, , might be better on not such a busy night.