Latest Reviews
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Food was ok but left disappointed with the service. Remember to ask if therell be additional charges when you change toppings on their pizzas. I order…
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On Wednesday 8th October 2014 I went there with Ashley and I ordered a Penne Carbonara but they put herbs right through it so I honestly couldn't eat …
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They have a cool pizza oven, however the traditional Italian pasta is the real star of this place. Great food and the place has a great vibe to it. Mi…
About
Pinocchio South Yarra is open for Casual Dining and Wine Bar. Pinocchio South Yarra serves Italian and Pizza dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
Feature List
home deliverytakeaway availablewheelchair accessiblenightlifeindoor seatingavailable for functionsoutdoor seatingwifiReviews
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9 Reviews on “Pinocchio South Yarra”
Food was ok but left disappointed with the service. Remember to ask if therell be additional charges when you change toppings on their pizzas. I ordered the Rustica and Fughi pizzas for dinner with my family, since both had fennel sausages on them and my daughter loves ham, I asked the waitress/manager if I could swap the sausages to ham on one of the pizzas. She said yes, no problem. But when I got my bill, I was charged for adding ham. Out of curiosity, I asked the same waitress/manager why she didnt mention anything about additional charges when I ordered. She scoffed at me and said every single restaurant does that. Look..money is not the problem but her attitude, tone of voice, look on her face were big problems! She could have apologized for forgetting to mention when I ordered but no, shes implying that charging customers more is common knowledge and as if I shouldve known this. She proceeded to ask if I want to pay my bill or not, hoping to end our debate. At this point, my blood was boiling, not only did she insult me nor respect me as a customer, she even tried to usher me out! I asked to speak to the owner, and she said shes the manager so shes in charge in the restaurant. Anyway, the chef/owner came out and spoke to me, and he eventually apologized to us on her behalf. At the end of the ordeal, she did not even utter an apologetic word nor look like she felt sorry. This is one of the worst dining experiences I have had, will definitely not go back to this establishment until their staff are properly trained.
On Wednesday 8th October 2014 I went there with Ashley and I ordered a Penne Carbonara but they put herbs right through it so I honestly couldn’t eat it as I am allergic to herbs. The manager was kind enough to give me a $12 discount off my meal. Also Ashley ordered a Chicken Risotto and she really enjoyed it.