Xanadu Restaurant

4 Reviews on “Xanadu Restaurant”

• Graeme Stables

  XANADON’T – Came from Melbourne for an amazing experience, my wife and I had travelled from Perth and were treating my brother in law and 87 year old mother in law to a lunch in the world famous Margaret River. We were very much looking forward to our lunch at Xanadu which I thought would be a highlight. How wrong we were. We booked a table of four. Arrived on time to a half empty restaurant, staff rushing around dropping cutlery on the ground and uncleared tables. Immediately the atmosphere struck me that the place was badly run. Even though we had a booking, we then waited 10+ minutes in a queue at the counter to be seated. Was whisked away (by the manager?) to an outdoor seat in the wind (he didn’t ask us where we’d like to be seated). We requested an inside seat and waited on a couch another 5+ minutes. First hurdle down. When finally seated, waited at least 15-20 minutes longer to finally have orders taken. Entree took 20 mins to arrive. By the time our mains arrived, it was well over one and a half hours since we had arrived. We had spent most of the time waiting. The French waiter, who was nice enough, apologised to us but it wasn’t enough to make up for the frankly extremely poor service. I had to get our bottle from the cooler on the waiter’s area to pour our wine after a long time sitting at a empty table with empty glasses! We waved, yelled and tried to get staff attention but they were too busy rushing around to stop for us. We were invisible.We wanted to treat our family to this and it was just terrible and disappointing. Of course we complained to the manger, he came out and didn’t even have the decency to tell us his name and basically was on the offensive from the moment he walked to the table. We explained why we weren’t satisfied but I am not sure if any of it was even taken on. Considering this place charges upwards of $60-$100 a seat, and it is a winery, I was quite frankly shocked at his lack of empathy and pathetic responses to our issues. Not good enough! It was a bit like a bad episode of Fawlty Towers! He did knock $54 off the bill but that really wasn’t enough. For any out of towners who are considering coming to this place, beware! Locals will have a go at you if you dare have any issues! A special mention has to go to the overweight local woman who started to loudly go on about how good the service was in a pathetic attempt to make us look bad – my response to her embarrassing display is if that’s the kind of place you like to go to, you can have it! We’ll find somewhere else next time we come to Margaret River, it will easily be better priced, have better food and better service.Food: Entree of Cauliflower was ok for what it was. I had the mains of Tortellini which was more like an entree (ie very meagre serving) and was cold. Food = 2 starsService: Read above = MINUS 2 starsAmbience = Barn like, messy and noisy (if you love large families with lots of kids running around, and staff dropping plates, you’ll love it) = MINUS 2 stars.

  July 1, 2020, 2:22 am

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• Matthew Barker

  The first impression when we got there was service running at frenetic and uncoordinated pace, flies buzzing about empty tables littered with used glasses and plates, a messy table of noisy kids and a bed of chips scattered over the floor, and a Manager who took 15 minutes to process a single customer payment before we were finally greeted for a table, for which we waited a further 10-15 minutes for the table to be prepared? The menu looked promising – some creative choices were on offer. We ordered starters and the mains, but waited an eternity while our faces aged and as afternoon turned to evening before the food finally arrived. We ordered a bottle of wine which, after being served initially by the waiter, was forgotten completely, so my brother-in-law had the good sense to steal it from the wine bucket standing on a nearby table to fill our empty glasses. The food was good but nothing extraordinary and the starters, though tasty, was slightly overdone. We arrived for a late pre-arranged 2:30 lunch but did not get the mains until 4pm. We demanded to see the manager who only provided a handful of excuses – 200 people today, an Assistant Manager who was away on holiday in France over the busy Easter break, and the fact that he has had 16 years in the restaurant business did not make any sense when we had to consider a service and restaurant atmosphere that had completely broken down. The staff need to have Gordon Ramsay running the show at Xanadu to get the food and indifferent service back in line, and the Manager ought to take leave and do a 16 year course in hospitality re-education so that he can finally become aware through his unseeing blinkers that customers waiting an hour between courses has to be his own fault. Avoid as there are plenty of other nearby wineries that will function far better than the current Xanadu restaurant management.

  June 30, 2020, 2:22 am

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• The Chefs Wife

  Our first visit to Xanadu came when I’d been Chef’s wife for all of a few days. Honeymooning in Margaret River, the Xanadu cellar door was on our must visit list and good job, as their 2005 Shiraz was a cracker. I think we bought a whole case! Fast forward a decade or so and we were back again, invited by the Xanadu team, and so glad to see their wines are as exceptional as ever.

  June 14, 2020, 2:22 am

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• Perth Munchkin

  For lovers of good food and wine, the South West of our fair state is a very easy part of the world to fall in love with. We are spoilt with an abundance of outstanding wineries and fortunately many of their beautiful cellar doors are accompanied by equally impressive restaurants. I’ve long had my list of favourites for a lazy lunch when in the region, but for some remiss reason I’d never been to Xanadu Wines.

  May 13, 2020, 2:22 am

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