Latest Reviews
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As much as I love the food here, their lack of customer service is enough to make me give them 1 star. This establishment will be closed on random day…
Nathan Danger Caplan
Fan Tan Cafe
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We went there for dinner tonight and as soon as we entered the restaurant it was noticeable that the fish in the tank at the entrance were dying; gasp…
Janet Davies
Fan Tan Cafe
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I've had the lunch special here a few times now. I love this place because the servings are portioned so well (at least for lunch) and you don't feel …
Alana Fediuk
Fan Tan Cafe
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Fan Tan Cafe serves American, Chinese and Vegetarian. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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7 Reviews on “Fan Tan Cafe”
As much as I love the food here, their lack of customer service is enough to make me give them 1 star. This establishment will be closed on random days or they will decide to close early because the owner decides he doesn’t want to keep it open during the listed open hours. They often do not pick up their phone or just turn it off so they will no longer have to take orders. The right thing to do would be to pick up the phone and just tell the customer you have decided to close early, rather than ignoring them. I live and work in the area and would love to order their food more but they are simply unreliable.One evening when I was finishing up work I wanted to order some takeout. Their scheduled hours listed they closed at 9pm, I attempted calling at 7:50 and the phone just went straight to voicemail. I called several more times over the next 20 or so minutes and still no luck. On my walk home I passed by at 8:20 to see that they were still open but when I walked in the server told me the kitchen was closed. I approached the owner behind the counter and asked if he was closing at 9. He didn’t make eye contact with me but instead turned his back to me and said they were closing early because they were really busy. I’ve heard of establishments closing early due to a slow night but you are refusing more business because you feel like you made enough already? Does not seem like a great business model to me.I have been let down too many times by this establishment and will no longer rely on them and as a result will no longer give them my business.
We went there for dinner tonight and as soon as we entered the restaurant it was noticeable that the fish in the tank at the entrance were dying; gasping for air. When I mentioned this to the waitress she said that she didn’t care. The water in the tank was far too hot and the fish were in distress. She only phoned the owner because I mentioned that I was going to phone the SPCA. But she had previously phoned the owner about the fish and the owner didn’t bother to come to the restaurant. We immediately left as it was too upsetting to see the fish. Please do not eat at this restaurant.
I’ve had the lunch special here a few times now. I love this place because the servings are portioned so well (at least for lunch) and you don’t feel gross after you leave from overeating. Which happens so often at Chinese food restaurants. The food here is really good. Fresh and delicious. It’s a go-to.
Big Dissapointment. Been going there for 3 years and just had a horrible meal.We ordered the the honey garlic wings .YCCCH Pre cooked and reheatedwith a very poor sauce.We asked a waitress for napkins and she forgot.We got the Wor Won Ton which was the best in town.We had to send it back,because it was luke warm.It also appeared to have a beef based broth..They reheated the soup. My partner said the taste had changed and I noticed that the soup was not like it used to be.Also it had increased in priceto $20.00 for a bowl for two.The price change I can handle.Cold ,beef based soup is not why I have been going there for 3 years.
Brutal. Food took an hr. Service was lazy and my dish was tasteless. Unfortunate because I’ve had take out before and it’s was quite good. We didn’t tip and usually I’m dead set against that considering I was a server for years… I find people can be generally understanding, they can see when a server is running their ass off in a busy place and providing polite, apologetic all around good service to their tables. Some times its the guys in the kitchen who can wreck it for the front of house. In this case both were bad and I mean bad. We had to make a point. You won’t be seeing us again and I’ll be sure to tell my friends. Where the hell is a good place to eat here in Victoria!?!
Pick your night?. Went there Thurs Aug 28th and the food was so good, my partner and I talked about it for days until Sunday the 31st we decided to shut up and just go back for more! Sunday however was a different story. We took 5 friends with us and every single dish except one was bland and tasteless. Like it came from a food court. The one vegetarian dish that was ordered was the only one that got finished. Maybe there are different chefs on different nights? I’m going to call them and give them feedback because without consistency, people won’t go back and I really loved the Thurs night meals!
Service was lazy and we didn’t care much for our meals. I had a thai noodle bowl and my partner had a meal with chow mein, sweet and sour pork, and fried prawns. The prawns were mostly batter, over cooked and hard to bite into. All in all it was ooookay. Far better Asian food in this city. Bubble tea was the highlight.