Latest Reviews
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Good Customer Service. the lady always help me immediatly and the Diamond mango slush is really good, they use real mango and big cup just $4.99, it i…
Sophia Chi
Big Orange
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Zero customer service. The bubble tea wasn't bad but it was probably the worst customer service I've ever had in a while, snarky girl looked at me lik…
Connorwcampbell
Big Orange
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The cup split in 1/2 and had the drink spill on me. Went to talk to them, the person bit3ed at me for their cup breathing and was very rude. Never buy…
Vicky Chang
Big Orange
About
Big Orange is open for Beverage Shop. Big Orange serves Bubble Tea, Beverages and Fast Food dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
Feature List
takeaway availablewifiindoor seatingno alcohol availableReviews
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6 Reviews on “Big Orange”
Good Customer Service. the lady always help me immediatly and the Diamond mango slush is really good, they use real mango and big cup just $4.99, it is very delicious.
Zero customer service. The bubble tea wasn’t bad but it was probably the worst customer service I’ve ever had in a while, snarky girl looked at me like I was stupid and sighed at me and then threw a bucket of straws with force like she was mad at me when I asked a few questions… Told her that she was pretty aggravated that I was asking questions, and she said well it’s all on the board there incredibly rudely and couldn’t make eye contact. Really wanted to tell her to get a real job in customer service and see how she handles the customers’ questions :/ Wouldn’t recommend, they really need to just fire their whole staff and replace them considering how every single experience I have with them in metrotown is extremely terrible.
The cup split in 1/2 and had the drink spill on me. Went to talk to them, the person bit3ed at me for their cup breathing and was very rude. Never buying anything from this place again.
Big Value at Big Orange. Best bang for your buck – the honey green tea with pearls comes to just shy of $3.50 inclusive of taxes. Great to quench that power shopping or popcorn thirst!
Very disappointed. As usual i always drop by the big orange juice bar in metrotown everytime im at the mall because i like there bubble tea compare to others..today (04/05/12) i went there to get one; bubble tea-slush-with pearls..that cost me $4.51 which i honestly paid..they gave me an ice-blended bubble tea which is different from what i`ve ordered and paid..when i complained to the cashier she insisted that i ordered that item and ask me to take it anayway which i strongly disagreed because i know what i have ordered..so she made me a new one with her temper rising up;dropping and banging stuff (blender,,cups)..that i didnt appreciate..instead of apologizing for her mistake,, she got mad at one of their regular customers..very bad customer service..store owner:im not trying to sabotage your business because im a regular customer of your store..your products taste great compare to any other store but i believe that your employees should have a good customer service in order to attract customers and keep regular customers like myself to keep coming back..hope your lady cashier realizes that..i really hope that this wont happen again..thank you..
Fresh Fruit Only Please. I love the bubble tea at Big Orange, but only the fresh fruit ones. My favorite being the Strawberry + Mango (under $4).They have a large variety to choose from, you can have either single fruit or a combo. I’ve asked them to combined some that are not on their regular menu, and they happily complied. Their bubble tea is not overly sweet, in fact I think some of the sweeter fruit, they don’t even use additional sugar water. Overall, I really like their fresh fruit bbt, as it’s cheaper/better alternative to expensive fruit smoothies from Booster Juice or Orange Julius.