Scarpaccio Ristorante Wine Bar and Grill

3 Reviews on “Scarpaccio Ristorante Wine Bar and Grill”

• Don M

  Went with friends for dinner and quite enjoyed everything it was good food great conversation talked with the owner s shared a few restaurant stories as I was in the industry will be sure to go back again been here many of times Good food Friendly staff , sometimes quite but after reading some of the responces and talking with the owners gee some of the things they have to put up with. Firstly while asking about some of the reviews , I figured there had to be 2 sides to every story . the Owners said because they are a restaurant in a Hotel that they see and get evey type of customers , Buisiness girls that have many phones for business prurposes of course , wanting or needing to charge their phone , well this could be done in their room instead. also people that write complaints after the fact but never gave the restaurant a chance to correct a problem with their food , but instead vent on review sites . There are certain standards and policies that every business has and I suppose some guests just dont like the word I sorry but that is not possible . One Story the owners told me was of some guest that were haveing a gathering in their room for 20ppl . and orderd food form a competitor pizza place and already had thier beverages of choice , but procedded to the restaurant to ask for cutlery and plates and wine and bar ware and ice as well as lemons and limes …… and the guest just assumed that the owners should give it to them for free as they were guests of the hotel …. When I heard this story I thought really !!!! but they say they get it all the time and when they say no I m sorry well this is how we read about some comments on these review sites ….. Very sad. Every time I have been there for business or pleasure I have enjoyed and will continue to do so

  June 1, 2015, 5:55 am

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• Dinefriends

  Been there Done that and Enjoyed at Scarpaccio Ristorante .. I have read the previous disgruntled Reviewer and can not imagine what the owner of this restaurant is thinking . I have been to this place on many of occasions when passing through Barrie , It is a quaint out of th main place inside th Monte Carlo inn in Barrie . I too have been a owner of various businesses as well as a bar , It is not easy to tell people they have had enough ! and the people being cut off does not want to hear it…..and it is sad that it is only the 95% of the people that frequent an establishement will wirte their positive review and only disgruntled cusatomers that have a obsession to harm a business and slander any of the employees personally . I have met both of these owners and I can tell you they work hard in such a tough industry where the profit margins are low , and some of the silly stuff they have to deal with especially now with social media, and review sites . Every time I go I mostly get the special three course at dinner and love it , breakfast is mostly complimentary continental when staying in the hotel adjoined , however hot Eggs and a breakfast menu is available . for extra of course and they are not frozen egg products like most hotels use , nowadays . Well Enough said I hope people who read this can read between the disgruntled writers review as I have and see that it is slanderous , to say the least . I have read simular reviews on other sites which is obviously the same lady.

  April 27, 2015, 6:15 pm

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• Lisapea

  Rude and Threatening. Dear Scarpaccio, the lies you have fabricated on your review used to justify your inappropriate behaviour and incredibly poor customer service are exactly the reason I would caution people to stay away from your restaurant. We have been in direct contact with hotel management and they do not back up ANY of your claims, nor do they share your opinion in ANY way! There were no complaints about us and you did not review any hotel footage. We certainly weren’t slurring our words and we did not bring a car to or from your establishment nor did we have one at the hotel! Regardless of your false accusations, our complaint was never about being refused alcohol it was about the ignorant way which we were treated and obviously continue to be treated. We are completely justified in our review and your threats are more than disturbing. You might consider an apology next time. Consumers beware!05 Oct, 2014Horrible Service, Less than Mediocre Food. Ordered room service and had the meatball sandwich which consisted of cheap Swedish meatballs on a soggy grocery store Ditaliano bun with canned pasta sauce on top! Decided to give them a second chance for drinks on my birthday and the head chef was incredibly rude in too many ways to count! He rolled his eyes at us, swore to us and at us and even to called us names and threatened us because we didn’t order food after having one drink!! And at no point did I raise my voice or reciprocate the rudeness, he just had a beef he was determined to take out on us, his paying customers!Absolutely the most unpleasant and astonishing restaurant experience of our lives. I would strongly advise anyone and everyone to avoid this restaurant completely!

  February 26, 2015, 11:39 am

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