Williams Fresh Café

5 Reviews on “Williams Fresh Café”

• Gary Conas Allen

  Slooooowwwwwww. Waited 40 mins for a latte. Had to go up twice to actually get someone to make it. Similar to other reviews…. I was given the issue with printing equipment not working. Will never go here again.

  June 22, 2015, 10:11 pm

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• Magjr97

  Worst Service Ever. This is the letter I sent to Willams Fresh Cafe’s head office.I am writing to you today to let you know of our horrible experience this morning at Willams Fresh Caf at 501 Bryne Drive in Barrie which will result in us never going to a Willams again. My family and I attended Willams this morning for a late birthday breakfast for my wife. We were very surprised of how empty the restaurant was. We placed the order at 11:55AM. We ordered two blueberry waffles, a breakfast bagel full breakfast and a quesadilla full breakfast. We got our tea and coffee at the counter and were sent to the table with a table number. After approximately 5 minutes, the girls received their milkshakes. A few minutes later, the first waffle arrived for my oldest daughter. She was half done her waffle, when the second waffle was delivered at the table. We were asked by the staff at that time if that was everything we were expecting. We advised her at that time that we were still waiting for two more meals. My oldest daughter finished her waffle and my youngest daughter was half done when my wife went to the counter to speak with the manager about the delay on our breakfast. It was at least 20 minutes since the order had been placed. The manager was very rude as she informed my wife that the order was coming out shortly and that their equipment wasn’t printing properly to kitchen. My wife questioned why the order hadn’t been written down instead for the kitchen and she was told that the remainder of the order would be out shortly. My wife expressed her frustration because she had wanted to have breakfast with her family and the kids were already done their breakfast. My wife returned to the table and we waited. By this time, my wife was done her coffee and I had a mouthful of tea left that was now stone cold. We waited another 10 minutes and while we observed other customers receiving the meals that they had ordered long after our order had been placed. I looked at the time on my debt receipt and realized we had been in there for 28 minutes and still no sign of food. I went to the counter and asked to speak to the manager. She was again very rude, told me it was not their fault because the system was down and the kitchen was not receiving the printed orders. This is in no way our fault and we were customers that should have been taken care of. The manager and three staff were standing behind the counter doing very little when I suggested that if their system to the kitchen is down, why somebody doesnt walk the orders to the kitchen when they are placed. I then asked for a refund. The manager then yelled over to the kitchen and told them not to make our breakfast bagel and quesadilla. That tells me our orders hadn’t even been started. How understanding would you be if you were out with your family on a special occasion for breakfast and you received this kind of service and not once was there an apology, only excuses? When the girl started my refund, she asked the manager if it would be a full refund. The manager was very quick to tell her NO, because the waffles had already been eaten. So I was given a partial refund for the two breakfast items that were never delivered to the table. We dine out a lot as a family. We have never received such terrible service and attitude from a food establishment. Maybe, this explains why the restaurant was so empty. I certainly hope that this complaint does get addressed with the owner of the Willams Fresh Cafe on 501 Bryne Drive in Barrie. We will never be back and I will be sharing my experience at Willams with others.

  July 27, 2014, 5:48 pm

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• Paul The Traveler

  This is a great place for a quick soup and sandwich or a cake slice late at night.

  November 2, 2013, 11:21 am

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• Abby N.

  Great Food Stopover. A healthier choice than your average fast food joint.All around great food and menu selection but it’s a very busy place.Device friendly.

  July 17, 2013, 7:11 am

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• Matt

  Great place to just hang out. Coffee is good milkshakes are fantastic. Try the French onion soup

  May 15, 2012, 1:03 am

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