Bert’s

8 Reviews on “Bert’s”

• Lisa Agnew

  We visited Bert’s bar on Dec 17th 2016. I made a reservation back in Nov. as my nephewwas participating in the Sens experience.We arrived at the restaurant at3:50pm. The restaurant opens at 4:00pm but apparently that is dependent on ifthey are ready to open the doors. Theyfinally allowed us in at 4:10. 10minutes may not seem like long but when you are standing in the cold and windwith small children it is a long time, and frankly unacceptable. The group in front of us was told the kitchenwas not ready so we would have to wait.How could the restaurant not be ready on a game day on time is beyond mebut there was not even an apology for the wait or any sign they were sorry tohave inconvenienced us. We approached the hostess at the desk and gave her our name,and said we have a reservation. A tallgentleman in a sport coat said over her shoulder replied with no you dont. I said yes we do its for 10 people. The reservation was made on-line. He saidwell we dont have it so you didnt get a confirmation. I pulled the email confirmation up on myphone and showed him. I never receivedan apology I was told how he needed a minute because he wasnt staffed forthis. Not the way to handle thesituation. Our group was then seated attwo separate tables. Why make areservation for a group of 10 to be put at two tables. Our server took our drink order and she was very good andworking as quickly as possible, it was clear she had a much larger section thatshe would normally have, but she did her best.It was 5:25 before our food was served.The food was disappointing at best. My husband and I ordered the French Onion BeefDip. At a cost of $18.00 for a sandwichit should be better than what my kids would take on their school lunches. To be honest it was a cafeteria or grocerystore style sandwich that was toasted and worth $4.00. It was cold by the time it was served; themelted cheese was like cardboard. Themeat had little flavor and the Au Jus was a thick gravy. I know because I asked for gravy for my friesand it was the same as what they called the au jus for the sandwich. The serving of fries was small as well. My son ordered the wings and for $15.00 he got5 wings! An order of nachos was orderedby another in our party. The order wasserved on a baking sheet and was a generous portion but it was served with onetiny plastic container of salsa and one of sour cream, which is barely enoughfor 5 chips! There was also very littlecheese on the nachos. And after ten chips were eaten the cheese was done. We asked for more salsa and sour cream andafter about 10 minutes had to ask again.For the price of the food the skimpy and stingy portions are somethingthe restaurant should be embarrassed about.We could tell our waitress wasdoing her best and having experience in the industry I could tell her sectionwas larger than usual. The entire experience was made even more dismal as anyattempt to phone or contact someone to voice our displeasure with the experiencehas not even been return or acknowledged. Customer service is very lacking and youcertainly get the impression that they dont care as they will fill up anywayso who cares if we enjoyed ourselves or our meal. We will likely not return to Berts Barespecially because there are so many better option that offer better food andbetter value so close to the Canadian Tire Centre.

  March 20, 2017, 10:13 pm

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