Latest Reviews
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Good authentic Italian bakery with a nice variety of breads and sweets, in addition to a deli counter and other imported goods. They have a hot counte…
Smart Cookie
St. Phillips Bakery
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I have been ordering cakes and deserts at the maple location for years however something has changed lately. The cakes are off, not nearly as good as …
Daniele Chiarlitti
St. Phillips Bakery
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Don't go to this bakery. Their customer service is horrible! It must be a terrible place to work because no one smiles or is helpful. They act like th…
Sonia D
St. Phillips Bakery
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St. Phillips Bakery is open for Bakery and Cafe. St. Phillips Bakery serves Bakery and Cafe dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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8 Reviews on “St. Phillips Bakery”
I have been ordering cakes and deserts at the maple location for years however something has changed lately. The cakes are off, not nearly as good as they once we’re and when I sent them an email notifying them of the issue I didn’t even get a response from them. Never going back.
Don’t go to this bakery. Their customer service is horrible! It must be a terrible place to work because no one smiles or is helpful. They act like they are doing us a favour by working there. DISGUSTING!!! I’ve been a few times to give it a fair chance & it’s been a terrible experience everytime. There are plenty of bakeries in Woodbridge & I suggest you go to any of them instead of this one. They need to realize this and improve their customer service!
St. Phillips saves the day (week/month/year/decade/etc.)!I often go to St. Phillips for bread, lunch in the cafe, coffee & amaretti, but (silly me) I contacted another bakery a month before my daughter’s birthday to ask for a specialty theme cake. What was I thinking? I did not EVER hear back from those guys and time was running out.Thank God for St. Phillips! I contacted them a week before the event to see if they could pull it off. The result? Rapid response, excellent cake, on time. Happy kids = no regrets.I have learned from my mistake: next time, St. Phillips is the FIRST call.
Their cakes are so good! In fact I’m craving one now as I type this…. I’m not even a fan of fruity cakes, but if it’s from here, I’ll eat…no wait, devour it.
Bad Customer Service – Big Disappointment – No Corrective Action. I called in for the bakery to reserve 6 Prosciutto Rolls as I had guests coming over in the evening. They gladly put them aside for me ready for pick up in a nice box. Picked them up as I needed to use these as appetizers. Used 4 of them and made them into many appetizer pieces. Upon serving them in the evening for the guests, and to our surprise, we noticed that they were anchovy rolls and not prosciutto. At that point, many guests did not eat them and we tossed them out, with 2 left in the fridge untouched. I called St. Phillips the next day and advised them of the error. Firstly the girl who answered the phone seemed reluctant to call the Manager to the phone as she kept asking me what the issue was. She said she needed to advise the manager about the call before manager taking the call. At that point I explained the situation and all they offered to do was to refund the 2 rolls and that’s it. These 6 supposedly prosciutto rolls cost me almost $13 and that was not the only thing I purchased that day. I did purchase many bread items and yet the manager would not come to the phone and speak to me. This is not the proper way to run a business. I will advise my family and friends to seek a better option when requesting a bakery to use.
Good Food, TERRIBLE SERVICE AT CAKE COUNTER. We like the hot table and the desserts here. Lemon Yogurt cake is delicious. However, some of the girls working at the cake counter seem really miserable to be working there. Had it not been for the poor, unfriendly customer service – I would definitely go back.
Great bakery with lots of variety!. I have been to St. Phillips on several occasions, and have really enjoyed each visit! Their staff is lovely (though very busy due to popularity!) and have given me suggestions when I was not sure what to try (all of which have been great). Will definitely be back soon!