Latest Reviews
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Very disappointed with this restaurant. I usually give people lot of chances before getting upset but I have given up hopes on this restaurant and wan…
Sonia Wadhwa
Swiss Chalet
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Meal size. Idk, I love Swiss chalet but my chicken here was cold and the serving size of the mashed potatoes looked like a joke.…
Icraveforfood
Swiss Chalet
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GLB. I don't see how the service was poor. I was here 20 December 2013 I found the service to be excellent. My server was in a festive mood and good s…
Glb
Swiss Chalet
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Swiss Chalet is open for Casual Dining. Swiss Chalet serves Canadian and Grill dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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6 Reviews on “Swiss Chalet”
Very disappointed with this restaurant. I usually give people lot of chances before getting upset but I have given up hopes on this restaurant and wanted to make everyone aware.They have messed up my online order several times and delays are usually long. Today I placed an order online at 7:10 pm. I got a confirmation email that my order is ready for pick up at 7:35 pm. I called the restaurant at 7:30 pm to confirm if my order was ready for pick-up. The server answered the phone and stated that they are not receiving online orders and I was the third person screaming at him for something that was not his fault. I decided to send my son to place the order in person as we live at a walking distance from the restaurant. The girl behind the counter told my son that he has to order online to get the deal. My son advised them what Charlie had told me earlier and she just said I am sorry you will have to call in your order. It is now 8:00 pm and still we are not able to place an order. I called the phone ordering line and after hanging up twice on me I got hold of an agent by the name of Diego. He told me that my order was sent to the restaurant and that I should call them directly. I explained him by situation and he said sorry I cannot do anything else for you as nobody is answering the phones at that restaurant. By now I was really frustrated. I had a starving family and I was losing patience with them. I decided to call the restaurant and speak to the manager. After hanging up 6 times a girl by the name of Chelsea answered the phone. She said the managers leave at 8:00 pm and there is nobody to take the complaint. They still did not have my order at this point. By 8:30 PM I was still not able to place an order. Instead of taking my order or apologizing, Chelsea was still busy arguing with me. I told her that I will blog my experience and she said go ahead and do what you want to. I gave up completely on getting any food from them tonight. I finally took my family to A & W restaurant next door. Bottom line is that the restaurant is completely mismanaged. Nobody takes ownership of the issue forget about solving the problem. Extremely poor customer service and no follow up from the management. This is my last chance with this restaurant and you are taking your chances by going to this place.
Meal size. Idk, I love Swiss chalet but my chicken here was cold and the serving size of the mashed potatoes looked like a joke.
GLB. I don’t see how the service was poor. I was here 20 December 2013 I found the service to be excellent. My server was in a festive mood and good spirits. I would recommend this place with the nice family atmosphere excellent.
Poor Service. We were visiting family in St. Catherines a couple of weeks ago and my grandma & grandpa took us out to dinner… where else? Swiss Chalet. A favorite of the senior crowd but I must admit I do enjoy it from time to time. Unfortunately on this occasion the service was terrible. It took a while to be greeted at our table to begin with and then it was downhill from there. The server forgot one of the kids meals, never asked about drink refills, and when asked about these things made not attempt to apologize or make things right. The server looked like she hated her job and it was just generally not a pleasant dining experience.
Good Service. I have been to this location many times . I will eat supper here when I’m on the late shift at work . I only have an hour ( including drive time ) and the staff have never made me late . The food is standard Swiss Chalet – always good .
We’ve been to this location a few times. They definitely need improvement on the service end. The food is the same as any other location, but the service needs to be looked at.