Mist- Hotel Grand Imperia

1 Reviews on “Mist- Hotel Grand Imperia”

• Ankit Goel

  In Raipur for a quick business trip, I decided to stay for one night and although the stay was quite alright, there were no other visible options in sight to go out for Dinner, so we decided to try the Indoor Restaurant within the Grand Imperia. We had to catch a flight back to Delhi so it was early dinner at 6 PM.After ordering Beer with peanuts and papad, the Dal Nawabi with Steamed Rice was quite good. The quantity was also alright (despite the fact that Tandoor was off because of 6 PM).However, after completing food, when I received the Bill and observed that they had not deducted 15% discount, on advising them; the 2 waiters named Lal Bahadur and Sujeet turned into bouncers telling us that the Bill has been printed and they can do nothing about it. The Manager is off from duty, they do not have his Contact Number and the Junior Manager on Reception is also unavailable.I simply marched into the Cloak Room finding the Junior Manager playing mobile game in solace and on cornering him, I politely asked him whether he genuinely wanted me to visit again. He was the one who had offered me a great discount on room tariff and all food bills. He immediately went behind the Kitchen and in 7 minutes, turned up with a fresh printed Bill with discount.(Please read my review about their open air lounge Essence the previous night).On retrospection, I suspect it might be a small-town thing that the waiting staff is not groomed well enough to take the pressure and complete the minor tasks with speed, ease and smile.I would hesitate to visit again in future. Waiting Junior staff needs Training!!!

  August 30, 2019, 5:52 pm

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