Choolah

8 Reviews on “Choolah”

• Ketan Adlakha

  I have had Choolas food before. Its really delicious. But yesterday, the experience I had here was miserable. Just 2 days back I had eaten chicken peri peri (boneless) which my friend had ordered and became a fan instantly. I parked my car in front , one guy came running towards me to take the order. I ordered chicken peri peri . The guy asked me full/half. I mentioned full. To my bad fate, i was expecting it to be boneless like the one I had earlier. I waited 15 mins and paid the Rs 440 voluntarily before hand at the cash counter. Then some other guy ( guy 2 ) brought my order to my car and gave it to me. I said this is not boneless. He said that you had ordered with bone sir. I said it was never asked to me that I want boneless or with bone, and I was expecting it to be boneless. Then he insisted and started forcing the order on me to which i cleared said no. Then he took the food back, and 2 minutes later Guy 1 Came with the same food. This time i got a bit furious, that this is not done and what the hell is this happening. He repeated the same lines to which i clearly said while taking the order its your duty not mine to ask whether it is supposed to be bone or bonessless. When you can ask me( and did ask actually) whether I want full/half plate then you should ask me other options like bone/less too. Then I asked him to bring my order – boneless. 2 minutes later GUY2 came to my car and said “counter wale bhaiya bula rhe h aapko” . To my shock, I replied wtf is this man! Am I the customer or your bhaiya at the counter is the customer. Me, being the customer in such a scenario should I walk to the customer which was like 30 meters away or the management should come to me?Very furiously, i went to the counter and asked the same thing to them. To which they replied nothing, but again started chanting the same thing “ sir you ordered the peri peri with bone, and not boneless” i was really shocked to see what kind of restaurant is this. Then the counter guy brought in a new story . He said sir you order chicken peri peri hull – TANGRI and there is another tandoori boneless tooo, you should have ordered then. I was really about to burst at this time. I clearly said to them , you are such foolish people and you dont deserve to run a restaurant. If there are such N number of options for a customer who is supposed to tell the customer ? The waiter is supposed to tell right. Even the guy 1 had mentioned earlier to me “ sir pls order wapis mt bhijwao , shaab meri jabe se kaatengy “ so it clearly shows that even the waiter was agreeing that he is guilty. But whom am i to blame. All this time, the owner of the restaurant- A Sardarjee uncle , was standing there silently and listenting to everything happening there. After 3 minutes i said , “ sir aap mujhe maaf karo, aap rakhlo apna PERI PERI apne paas” to which the counter guy said nothing. I started walking towards my car. Then suddenly the owner started calling “ arre sirjee , sirjee , sirjee “ after 2-3 times of trying to call me , even he didnt care to come tO my car to apologise or something and didnt even send any waiter to my car. I sat in my car for next 4-5 minutes and then drove Away. Even i have experience in hospitality , plus im a foodie and visited restaurants all across delhi. But never have I experienced such a rubbish hospitality.

  April 24, 2020, 3:34 pm

  Log in to Reply