Ruchi’s Bageecha
Latest Reviews
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I had ordered 3 starters and they forgot to get one of them.Food was decent.While ordering egg fried rice I specifically mentioned not to add MSG to i…
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Very disappointed with the food/ drinks provided and the over all service. The management was the worst and turned out to be one of the very bad exper…
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My visit did not turn out well. I arrived at 6:15 with my friend to beat the rush/ heat. I was greeted at the front door and lead to the dinning room.…
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Ruchi's Bageecha is open for Quick Bites. Ruchi's Bageecha serves North Indian, Chinese and Mughlai dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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8 Reviews on “Ruchi’s Bageecha”
Very disappointed with the food/ drinks provided and the over all service. The management was the worst and turned out to be one of the very bad experience. No standard or customer service maintained.Never ever visiting this place again. There are tons of other resturant around the region who are improving each day and provide excellent service and value for money.Your resturant and management is one of the worst in Vasai.
My visit did not turn out well. I arrived at 6:15 with my friend to beat the rush/ heat. I was greeted at the front door and lead to the dinning room. We were the only once in the entire restaurant and yet faced below standard/ poor customer service.We ordered a Budweiser and asked for 2 roasted papad to seek time to order our food items. We rejected 4 Budweiser bottles as it was not even closed to Chilled and was very close to room temperature. The 5th bottle was opened without are approval and was served. The papad followed within few mins and was stale/ was more like a bread texture. Having seen enough we decided to confront the Resturant Manager (Vibhuti), we were shocked to hear his responses. He mentioned that the Refrigerator is turn off during afternoon so the beer temperature is warm and the papad was roasted in bulk at lunch service so it’s not crisp. Why was this even attempted to be served to us, is the question.?? To add to the entire situation the resturant manager does not even have the courtesy to take ownership and ensure better service. He was simply quite, unapologetic and had a stupid smile on his face as if so this was funny.We confronted him with below questions:1. If the restaurant refrigerator is turn off why was the warm beer served to us? His response: It’s a mistake.2. Why was the stale food served to us which was roasted 5 hours back? His response: It’s a mistake from our end.3. As a resturant manger we asked him if He double checked if the services are up to the mark or did a quality check of the food that’s left the kitchen?? His response: No it’s a mistake from my end.4. We asked if the customer service was missed on all fronts and if its known to you, what is your plan of action, and for what are we paying for if there was no service? No response.It’s not about the money. We still paid for the beer which we did not consume. We had major issue with his reposes to our concerns and his lack of action against it. We were not provided any proper feedback form inspite of asking for it number of times. One of his staff apologised on his behalf but the manager was drunk with power and had a lethargic approach through this entire episode. No courtesy. No people management. No customer handling skills. Overall rating, our experience at your establishment was not near what we had come to expect. Hopefully you will be set a level of excellence and ensure that no other customer goes through such a horrible time.
I had ordered 2 Aloo, and 1 paneer paratha through Zomato and my order was delivered with 1 Aloo paratha missing, so I called them and with no hassle whatsoever they took my address and had their staff deliver that 1 paratha. And those were worth every penny spent.
Expected more from this place !Located near Status Hotel, this place is nicely planned. Has AC seating, open seating and family seating. Food is just good, not the best. Time required to serve is more than needed. We ordered a lot of items like Fish fingers, drums on heaven, milkshakes, egg fried rice, rotis, butter naan, murg musallam etc. Paneer dishes were soft but were not perfectly cooked. Second experience was not as the experience that I had here for the first time.
Very bad service. Der was a break of half an hr after ever dish. Service was late and poor. Only one waiter. Tasteless food. Ordered a chicken patiala and chicken jeera..both had the same tast & i m quite sure they used maggi masala to prepare both the dishes. Disappointed..!! Will never visit again.
Love the veg sizzler from the menu.I can recommend as good family restaurant for small gathering,get together.Will surely visit again for this.
Good the service is too slow love the food it was good especially the masala papad as well as the kalimiri chicken was good also the kulcha was good cheap affordable price