Town Restaurant

5 Reviews on “Town Restaurant”

• Prateeti Pradhan

  This place is located just a stone’s throw from Axis mall.The restaurant is on the First floor while they do all their cooking downstairs.It has a small to medium seating area with 8 to 10 tables laid.The ambience was peaceful and pretty since we went during lunchtime and the place was mostly empty with one more family dining with us.Coming to the staff,they are not very properly trained and not very efficient in their work.We ordered tandoori roti,rice and mixed fried rice for the staples.The rotis were the best tandoori roti I have had in a long time,soft and fluffy and went perfectly with the sides.The fried rice and steamed rice had good quality rice.For the side dishes we had chicken dakbunglow, baby corn mushroom masala,hong kong fish and dal fry.The babycorn mushroom masala stole the show here,on the other hand the hong kong fish was below average and the fish used was not fresh.In all the food quality and quantity both are good(North Indian preferred over Chinese).The restaurant needs to work on the staff and little bit on the decor and ambience to strive further.

  July 7, 2020, 11:23 am

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• Pritam Funked Bhowmik

  Last night I happened to visit this place after a shopping and hopping at axis mall with 2 other friends.We have ordered one kadhai mushroom, jeera rice, roti and chicken biriyani.To start with the mushroom dish, the mushrooms were stale and turned black. It was so hard and wen I tried to taste the staleness was evident.The biriyani here is worst ever in Kolkata.The alu in the biriyani was as if cut and garnished without cooking as it was so hard and so was the chicken. I have never seen so much oil on any jeera rice.This place is worse. Pls dont visit here

  June 7, 2020, 6:11 pm

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• Sonia Chatterjee

  Town restaurant is located very near to Axis Mall. It is barely a five minute walk from the main gate of the mall. During one such overcrowded weekends at the mall, we decided to skip the option of dining at a mall restaurant and chose the nearest option of Town restaurant. Along with our toddler, we were two couples heading towards a new gastronomic adventure.Despite it being a Saturday evening, the place was almost deserted initially barring a young couple at one of the tables. The restaurant is located on the first floor and they have a functional lift facility. On entering the restaurant, the poor lighting of the place creates a huge negative impact. Families are encouraged to occupy the air conditioned part of the restaurant situated farthest from the entrance, the portions separated by a door. We took up two tables in this area.Ambience – The lighting in the ac restaurant is totally blue. One can’t help but feel being at a cheap discotheque instead of a family eatery. While the lighting is sufficient to view the surroundings, the unnecessary heavily bluish lighting mars the environment of a otherwise decent place. Our then twenty month old son eventually grew quite uncomfortable in such an environment. The tables and chairs are just ordinary, nothing fancy. The restaurant is moderately spacious, so the tables are spread out a tad too near each other. During our stay, we heard a family complain multiple times about the dysfunctional ac. The restaurant really needs to work on fixing the overall lighting issues if it wants to draw customers.Food – There’s nothing extraordinarily special about the food here. They serve decent Indian and Chinese dishes. On the day we visited, except for soft drinks, no other beverage was available. We decided on a full chinese course for dinner. Chicken lollipop was good, garlic prawns were decent, chicken fried rice was tasty, chicken chowmein was average and a little too oily, schezuan chicken was comparatively better and chili fish was marginally delicious. Not a single item was outstanding in terms of presentation or taste. Having said that, I must also mention that all the items were hygienic, properly cooked and tasted just about fine. The portions were more than sufficient for four adults. We ended up skipping desserts on a full tummy.Service – We had two staffs serving us during the period. The first staff barely had any idea what to recommend to us. He kept referring the menu card to us. But he was polite and when my son kept pestering us for extra straws to play with, he happily obliged. The second guy was a little better at his job and suggested items worth trying. However, he was slightly on the arrogant side. Simple queries were answered quite rudely. They took a little longer than usual to serve the food.Price – For the quality of food it serves, I would say it come across slightly overpriced. However, the portions served are decent. It would be better if it improvises the taste and quality of the items to match up to the price so that one feels that there’s value for money.Overall, my rating across parameters would be -Ambience – 2.5Food – 3.5Service – 3Price – 4Overall – 3.3All the parameters require a lot of attention if this place wants to survive in the long run. They have a fantastic location advantage. Hence, if they work on the decor and lighting, they can make the visit more appealing for customers. Also they need to brainstorm on introducing new items in the menu along with notching up the quality of food. Better training to staffs can go a long way in enhanced customer service. Only then can the restaurant match up to their peers and do good in the future.Visited in June 2017 with friends and family

  February 2, 2020, 8:01 pm

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• Aniket Ghosh

  Well I’ve visited this place twice and the second time experience was worse than the first. Food isn’t bad.. Can say it’s good but the service is very poor. They’ll charge you for everything (including water). Yes! You can get regular water in 5 Star restaurants but not here. This is a overpriced restaurant with really poor service. #SorryNotSorry

  October 21, 2019, 9:45 pm

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• Purnima Chowdhury

  Dear Town Restaurant (9083594250)On 5th Oct Friday, we had ordered one plate of Kashmiri Chicken and one Kadai Chicken from Swiggy after having the dishes we were so delighted that we had to order again from you and this time we ordered a plate of Town Special Mixed Rice and a plate of Drums of Heaven which arrived via Swiggy to our place. I was so excited to have your food again but this time you guys screwed it, Mixed rice was still okay but Drums of Heaven had only Drums and chucks of White Flour coated layer and hardly had chicken inside. I immediately called on the no. mentioned above and spoke about this problem to my surprise the person on the other hand didn’t pay attention at all. I found this forum to write my Grivences and make them feel that if you do a mistake you should be apologetic not ignorant!Please see the attached pictures!!

  January 9, 2019, 3:10 pm

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