Coquo

1 Reviews on “Coquo”

• Voneats

  ORDER TWO DISHES OF EACH The waitress who took our order was very adamant that we have to order 2 of each to have a better experience. We came in a party of 5 and the above was clearly enough for us. Nobody know our quota better than ourselves, right? She was very persistent and asked at least 3 times even though we turned her down.Had we ordered 2 of each of the above, I can imagine how much food we will waste by the end of the night. Waste of our money, time and calories.CORKAGE PER BOTTLE DOES NOT MEAN IT IS A BOTTLESecondly, we called to ask about the corkage and the answer was RM80 PER bottle. We reconfirmed it again a few times before ordering, and staffs still said it’s RM80. We took their words and told them to open our bottle of wine (slightly larger than usual wine bottles, but it still fits the criteria they mentioned over the phone and in store – PER bottle). Shortly after, the waitress came and said they have to charge more because it’s a bigger bottle but the Chef said it’s okay, just open. Our assumption is the chef had agreed to rm80 corkage, afterall we brought just one bottle. Chef offered drinks to us; but that is not the point. We’re not after your drinks, we are more concerned about what you plan to charge us.DRINK FIRST, PAY LATER, WE WILL CHARGE YOU QUIETLYWhen the bill arrived, the transaction was RM80x2 because our bottle of wine is larger than usual (well we already knew the fact that the bottle is larger, but according to your words it is RM80 per bottle, there was no hidden T&Cs stating anything else!). This was a clear example of us being treated unfairly, because they were the ones who stated PER bottle and also the chef agreed to that. Only to find out these people are cheaters who will not keep their words. They even have the guts to argue and claimed that they did not say that. Good reason for me to blacklist this place and never return again. Becareful if you’re bringing your own wine, these people do not keep their words and have the tendency to charge something different from what they have agreed.CORKAGE MEANS PLEASE REFILL YOUR OWN GLASSESAlso, we had to refill our glasses from time to time because their servers are always no where to be seen. Out of 10 times they probably refilled 1-2 times? Not only we have to pay double corkage, we need to do double work to have our glasses filled. Nail it!I recalled the fee was supposed to include charges to use their glass, sommelier to pour it, help us to pair our food. Please, other than using their glasses the charge was for nothing else. And what sommelier? I see no sommelier.CONCLUSIONAs much as I think their casual dining is a good idea, but the management is rubbish. Also, for one who never takes criticism on his food and find their food to be the best of the best? Nah.Signing off, Clearly unhappy customers.

  November 11, 2017, 2:38 am

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