Latest Reviews
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I bought a gluten free fruit and nut loaf and it was really dry. Not gluten-free dry, but stale dry - it had white patches like you see on stale bread…
Steph Harper
Bar Italia Cafe
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The food is fantastic, and being able to eat outside without having our meal ruined by smokers was an extra benefit. Very friendly people and the most…
Lisa Clifford
Bar Italia Cafe
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I found this to be one of the worst places I have ever been.Such yummy looking food and nice atmosphere ruined by the fact that we were held in line f…
Ry Scriv
Bar Italia Cafe
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Bar Italia Cafe is open for Cafe. Bar Italia Cafe serves Cafe dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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6 Reviews on “Bar Italia Cafe”
I bought a gluten free fruit and nut loaf and it was really dry. Not gluten-free dry, but stale dry – it had white patches like you see on stale bread throughout the inside of it. I’m not one to complain at all as I don’t like confrontation, but I thought I would be brave and say something for once. So I went back and told the girl at the counter that it was really dry and basically inedible. She was very apologetic and offered me a refund, which I accepted. However, when she asked the boss, I overheard the boss say no and that the loaf was supposed to be dry. I could hear the young girl defending me but the boss wasn’t budging so in the end the girl grabbed her bag and said she would pay me back herself. I intervened and went up to the boss myself who continued to keep working, ignoring me, until I prompted her. She said, as I had overheard, that she makes the loaf dry (???) so she couldn’t give me a refund. She offered to replace it but there were no gluten free slices left so I took something for my partner. I am really appalled at the way the boss runs the cafe. Even if the slice wasn’t dry, the cardinal rule in hospitality is that the customer is always right. She was rude and unapologetic. I felt really sorry for the young girl on the counter who has to follow the orders of a boss who has no idea on how to run a cafe and hides away in the kitchen, leaving the service people to deal with the unhappy customers. She was lovely, too good to be working there in my opinion. I will not be going back there again and I spoke to 2 others today who said they would not go back either because they said it was far too overpriced for what it was.
The food is fantastic, and being able to eat outside without having our meal ruined by smokers was an extra benefit. Very friendly people and the most AMAZING hot chocolate I have ever had!
I found this to be one of the worst places I have ever been.Such yummy looking food and nice atmosphere ruined by the fact that we were held in line for up to 10minutes because a girl who could not speak English was serving, the one English speaking person was not only helping serve but making the coffee and doing the food clearly rushed off her feet.Another staff member finally arrived and he took over so the English speaking girl could serve us, but when we got our meals and drinks the coffee was warm and the tall asain man was not only rude but very unapologetic.This is probably one of the worse run cafes I have seen and don’t understand how it can still be in business.
Great place to eat and staff are not rude at all, they are sometimes run off their feet but are always cordial. They may not always give a big, false smile when serving you, but they do work hard and help any customer when asked. The food is fantastic.
great food but extremely rude staff! would not go back
Great atmosphere and decor. Very good service and friendly staff. We had a large group and all food came out at relatively the same time and was delicious! Wish I had discovered this place sooner!