Hotel De New Pilawoos
Latest Reviews
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I heard good reviews about this restaurant through my brother. So I thought of trying their food after midnight Ramadan prayer. First of all customer …
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I visited them today and ordered an Orange Juice. For takeaway I ordered Chicken Cheese Masala Kothu and Iced Milo.Customer Service: Very helpful, the…
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A 24-hour stop for your koththu cravings. Their koththu has some special taste, which I think is from the way use eggs. They fry the eggs longer. They…
About
Hotel De New Pilawoos is open for Colombo and Quick Bites. Hotel De New Pilawoos serves Sri Lankan dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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5 Reviews on “Hotel De New Pilawoos”
I heard good reviews about this restaurant through my brother. So I thought of trying their food after midnight Ramadan prayer. First of all customer service is not that good I had to repeat my order many times as the staff was busy and forgot our order.We ordered one Beef cheese Kothu (full) that costs 610LKR. Compare with other normal restaurants this was little pricey for me but never mind I expected good quality. But I find nothing special it’s just regular beef cheese Kothu from any restaurant in Colombo. Then we ordered Beef Palandi this is the first time I tried this dish. Beef cooked together with onions, capsicum and milk. It was average taste as well. Nothing special. In fact I felt both beef cheese Kothu and beef palandi has similar taste. And I asked for a tea. I didn’t like it either. I asked for ginger tea and they said they don’t have ginger. Pilawoos got many branches in Colombo and I expect better than this. Disappointed for the money I paid and may never go back to this place again.
I visited them today and ordered an Orange Juice. For takeaway I ordered Chicken Cheese Masala Kothu and Iced Milo.Customer Service: Very helpful, the management can understand and speak in English. That helped me a great deal. The servers were also extremely attentive. Made me feel like a VIP, however, I did notice there were some disappointed customers as roti making had not commenced, and some people had been waiting for quite sometim for their order. Apparently, the person making the roti was off duty and everyone had to wait till he started work. This is an HR issue, which the management needs to work on. They must ensure there is a backup roti maker for an emergency.Food: I ordered the small portion – which is supposed to be sufficient for 2 but actually was more than enough for 3 average persons. The masala Cheese Kothu was quite good, but not hot enough for my taste. However, I did notice, that the majority of the customers had ordered the same. So, it must be a hit here.The Drinks: the Iced Milo was exceptional, however, the Orange juice needs a lot of improvement. For instance, they served the juice WITHOUT removing the pips (Orange seeds). The whole container was full of pips and ice cubes, while the quantity of orange juice was minimal. After the first few sips, I tasted only water and the pips kept coming through the straw, making it an uncomfortable experience. Why on earth can’t these people remove the pips before giving the juice to the customer?Price: When I received the bill, I was surprised. I placed the order based on the menu provided on zomato, but I was charged more. It turns out they had increased the prices but had NOT UPDATED their menu on zomato.
A 24-hour stop for your koththu cravings. Their koththu has some special taste, which I think is from the way use eggs. They fry the eggs longer. They also do murtabak – a Singapore/Malaysia hawker classic – roti folded and filled with meat/cheese and grilled into a sort of calzone pizza, filling and excellent though breadier and heavier than the south-east asian version.
Different taste every time. Tried their chicken masala kothu, chicken cheese masala kothu and chicken cheese palandi kothu. Cheese masala kothu is really delicious. Good for evening outing after work with colleagues!
Mostly here during lunch. I really like their Buriyani always order with a extra chicken quarter. The taste is really good. The Kitty is also not bad here but I hate the fact that they don’t stop adding chillies and pepper no matter how many times I ask not to put an I my kitty. Therefore I say customers service is really bad here. I’m.a fan of their lime juice.