The Windmill

1 Reviews on “The Windmill”

• Stephanie Allen

  Awful Experience – When we …. Awful Experience -When we arrived we waited to be seated and two waiters looked at us blankly and didn’t say anything, eventually the manager came over and sat us down – that part isn’t a massive complaint but just wanted to point out it was an extremely cold reception.My husband ordered the meat platter as his starter, when it arrived the meat was 3 slices of salami and 1 parma ham which were very fatty and the parma ham was so dry it had gone rock hard. I just want to point out it didn’t specify on the menu what type of meat it would be and it really didn’t have much meat for a ‘meat platter’.I’m a massive fan of salami and parma ham but even i couldn’t swallow it.My husband sliced the pork pie in half and it was literally glistening with so much gelatin/fat which was very disappointing as the menu stated it was homemade one would expect decent quality.The sauce which wasn’t to our taste was spread on the bread which meant he couldn’t even eat that.When the waiter came to clear the plates he asked what was wrong and all my husband said was ‘it wasn’t to his taste’, he asked if we wanted him to tell the chef and my husband said its up to him.He disappeared and came back 5 minutes later to say the manger would see us in a bit which was fine and removed our plates.When he did arrive and I’m not exaggerating as everyone in the restaurant stopped and looked, he shouted at us for at least 5 minutes saying it is a meat dish, what did we expect, my husband shouldn’t have picked this dish if he is a vegetarian, its all locally sourced produce, theres nothing wrong with it. He kept repeating these things and throughout it, myself and my husband kept trying to talk to explain but he was so loud, i ended up shouting at him ‘can you let us explain’ to which he suddenly stopped and we got the chance to go through and the issues we had with the dish.Whilst doing this we had to continually ask him to stop butting in and to listen so we could explain and once we had done so he couldn’t have been more apologetic saying he had got the wrong end of the stick, but when we asked how could he have when he didn’t even ask what was wrong at the beginning, he couldn’t answer.He then proceeded to shove a menu in my husbands face asking him to pick something else, even though the waiter was standing there with our mains in his hands.He kept coming back and apologising and asking if he could get us a free drink, when we declined he then offered free puddings and tea or coffee which we also declined.He had upset us too much.I can honestly say there was no reason for him to attack us the way he did, especially telling my husband he shouldn’t have picked the dish if he was a vegetarian, not once did my husband say he was, nor is he and i just cant understand how he would think a vegetarian would choose a ‘meat’ platter.If it wasn’t for the fact it was a wedding gift voucher we would have certainly walked out, it was disgusting customer service and we know we weren’t overreacting as the people on the next table told us how shocking his behaviour was.I would also like to point out that it was so cold in the restaurant i had to wear my coat the whole duration and the waiter that served us never smiled, no please or thank yous and when we needed serving he was always saying one minute and going off doing other things which made us feel very unimportant.The worst customer service i have ever experienced and can safely say we will never return not use any of their other establishments.

  May 3, 2015, 4:44 pm

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