Latest Reviews
-
Horrible. We've gone more than once hoping that the blah food and terrible service were an isolated event but alas, they were not. Will not return.…
Bethany
El Palacio Restaurant & Cantina
-
Worst service I have ever had!!!!!!!!!!!!!!!. Let me premise this by saying, I understand everyone can have a bad day and I am huge advocate for givin…
Krysti.morales
El Palacio Restaurant & Cantina
-
During pregnancy I craved mexican food. El Palacio is very close by so we decided to have dinner there.I had Albondigas, with a special ingredient! A …
Alice Sanchez
El Palacio Restaurant & Cantina
About
El Palacio Restaurant & Cantina serves Latin American and Mexican. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
Feature List
deliverytakeaway availableindoor seatingwifiReviews
Leave a Review
You must be logged in to post a comment.
10 Reviews on “El Palacio Restaurant & Cantina”
Horrible. We’ve gone more than once hoping that the blah food and terrible service were an isolated event but alas, they were not. Will not return.
Worst service I have ever had!!!!!!!!!!!!!!!. Let me premise this by saying, I understand everyone can have a bad day and I am huge advocate for giving the benefit of the doubt when it comes to the service industry, but I lost my appetite on this one. This is by far the worst service I have ever experienced in my life and I have eaten here a few times but only sat in the bar. The food is amazing but the service was horrific! The hostess let us sit right in front of her for 20 minutes and watching other parties get seated (that came after us), I asked how long for our table, she stated that she sat us already, clearly she didnt we were still in the lobby and sitting less than 5 feet from her. Once sat, the waiter told us it is going to be a while before he can get to us, the restaurant was far from full. We went through a basket of chips and a full glass of water for all 4 of us before he even took our drink order where he mentioned again, it is going to be awhile. He returned 10 minutes later with our drinks ( I watched him walk around aimlessly for several minutes) and told us we could get our own chips at the salsa bar. He then proceeded to take our order and as we specified what we wanted, interrupted and stated I got it, I got it….. He was very rude and had a condescending attitude with every statement he made to us. SURPRISE… our orders were wrong and he became defensive… seriously, this is how you treat customers?? I had told him I asked for cheese, he replied, that is the problem?, I will bring you a bucket of cheese. My son stated I ordered a burrito (same thing he orders every time, never been wrong) and he stated, that is what you got!!! it was more like a chimichanga!!!! I am so appalled at how they treated us, I will not return to this restaurant and will tell everyone I know how horrible the service is!!!!! So disappointed, the food is really good. They should really be ashamed with the people they hire for being a family owned business!!! We met a family friend who had a horrible experience there and told her it has changed…. boy were we wrong!!
During pregnancy I craved mexican food. El Palacio is very close by so we decided to have dinner there.I had Albondigas, with a special ingredient! A rubber band!!! The soup it self tasted sour as if it was going bad. I love pregancy. All senses are heightened for me. I’m can smell food cooking from a mile away and my taste buds are sensitive.Told the server about the rubber band, didn’t want to complain about the taste. Had refried beans instead. Those too had a foul taste. I wanted to be sure it wasn’t just me so I had my husband try them, he thought they were spoiled too.He has tamale combo, his review was that everything was bland, no flavor. We won’t be going back.