Casey Jones Grill

4 Reviews on “Casey Jones Grill”

• Ralph

  Worst Service Ever!. If I could give this zero stars, I would.This was the worst experience I have ever had from a server. To begin with, the busboy brought our silverware and menus out right away (A+). Then it went downhill from here…When our server, Aubrey, finally did show up, she asked us for our drink order and we told her were actually ready to order. This did not matter to Aubrey…she took our drink order and said she’d be back for our food order when she could write it down. Okay….she brought back our sodas and we order our burgers. Mine was ordered medium and my wife ordered hers well done.Some time later when the food arrived, we asked for some sliced pickles….they never showed up until we asked the busboy to bring them to us. I guess Aubrey was too busy helping everyone else to get our measly pickles.Now, I think well done has a universal meaning of cooked all the way through. Aubrey may have had the chance to fix this if she ever stopped back by to check on us, but she did not. During this time, we observed Aubrey checking on other patrons but we somehow escaped her attention. I was tempted to ask her what we did to upset her but she never came back to our table.We finally flagged her down to get our check, it took way too long to prepare. To give you an idea of how bad the service was, the bill was $24.82, I left $25.I asked to speak to the manager and David came out and introduced himself as the owner and I explained to him what had happened. He introduced his wife to me and asked her to get me a gift card for the amount of my check. He was extremely apologetic about the service we received.A few minutes later I was out the door with my gift card (which I did not want in the first place).My wife was waiting outside (that’s how upset she was) and when I told her what had happened, she took the gift card and was going to return it to him and let him know that’s not what we wanted.As we were walking back in, we spotted a homeless gentleman and offered the gift card to him as we had no intention of EVER returning.My wife went in to explain to the owners what she had done with the gift card and the homeless gentleman followed us in and was going to order some food.We left and as we were pulling out the parking lot, the homeless man informed us that David had taken the gift card away from him and told him it was not valid and that if he didn’t leave he was going to call the police.Wow….really? Unbelievable…we will never return and I sincerely hope anyone reading this will think twice before patronizing an establishment that treats people this way.

  June 14, 2013, 4:04 am

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• Charlie C

  Awesome Food & Happy Hour. We enjoy Casey Jones Grill and visit several times a week. Hooked on the CheeseSteak & Wings! Glad we have Casey Jones in our neighborhood! Service & Food Great! Football Sundays are sooo much fun and glad to see you are showing UFC fights now!! Go Packers…..

  November 22, 2012, 1:43 am

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• Vidal Duarte

  Bad Service. The restaurant has potential, but it is far outweighed by the horrific service. Waitresses are downright rude and inattentive. I gave them several opportunities with different staff, but same result. Don’t bother, you’ll just leave mad.

  June 10, 2011, 3:13 am

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• Cowgirl Connoisseur

  Love the trains. I recently met the guy who installed those trains the run on tracks around the ceiling. Fun to watch. We were at Casey Jones shortly before the playoffs and the place was packed with Packer fans. They kept the place hoppin! I’ve had the French Dip very good, and the burgers also very good. The service was always okay.

  June 9, 2009, 1:11 pm

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