Latest Reviews
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Really disappointed this last experience at Suruki's. My co workers and I ordered a meal for pick up over the phone and was told they ran out of imita…
Andrew Lam
Suruki’s Sushi
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2nd bad visit. I have really enjoyed eating at Suruki's Vallejo on several occasions but the last two visits have been dissappointing.We called in an …
Shuggirl
Suruki’s Sushi
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Suruki's Sushi is open for Casual Dining. Suruki's Sushi serves Sushi and Japanese dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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2 Reviews on “Suruki’s Sushi”
Really disappointed this last experience at Suruki’s. My co workers and I ordered a meal for pick up over the phone and was told they ran out of imitation crab and were willing to substitute the California roll and the crab in the tempura roll for other rolls or ingredients for us. So we agreed and picked out similar priced rolls and was okayed by the server who took our order and said it would be 10-15 minutes.We then arrive to see our order was not finished and it was taking longer than expected, so we paid for our order and went to quicklys for a quick drink. Upon returning they told us they just got their imitation crab and it would take a bit longer, and if we were on our lunch break. We responded that we were and we really didn’t have the time to wait much longer. They decided to just not honor the substitute and just use imitation crab anyway.Thank you so much for using up my entire lunch break because you wanted to save a little bit of money by not substituting our rolls and wouldn’t bother even telling us what you did until we got back to work. Terrible customer service. Absolutely terrible.
2nd bad visit. I have really enjoyed eating at Suruki’s Vallejo on several occasions but the last two visits have been dissappointing.We called in an order for a Hawaiian roll and Raider roll, one has spicy tuna and the other has saba (mackerel). They told us they were out of tuna and mackerel- how can a sushi restaurant ever be out of tuna?!Prior to that, we called in order order which included gyoza- they were out of gyoza! This was a lunch order too- I could see if it was late at night before closing but not at lunch when they’ll still be open for several hours.The staff is always very friendly and that’s the one reason we continue to hope that things get back to the way they were before we have to find another sushi restaurant.