Marcelino’s

1 Reviews on “Marcelino’s”

• Jxosoy

  HORRIBLE. DO NOT EVER ORDER OR EAT HERE. If My pizza arrived cold and missing the dessert from my order. The quality of the pizza it was also horrendous so I called to ask for a refund on the missing dessert. I told the person I spoke to on the phone but the quality of the food was bad the pizza was cold and I would like a refund on the dessert and he obliged and said he give me a refund on everything however a few minutes later I was called back by an angry manager. I expressed the same concerns and he continued to speak over me not answer my questions and call me honey numerous times after I asked him not to. Four times if we want to be exact. It is wildly inappropriate to call me honey and I expressed that to him but he still ignored me and continued with the condescending name calling. I have thrown the pizza out because I wasn’t going to eat it. He said that I could get a refund if I gave the food back so I obliged I took the pizza out of the garbage and when the delivery person came back I handed it to her apologizing for giving her a pizza box out of the garbage. upon returning the food I was informed that I would get no refund at all. So I had two people tell me I could expect a full refund I gave what food I had back and expected me to pay full price for a zero food. I called back again to further discuss this and was informed that they were rude to me because I didn’t like their pizza and that’s why it was okay. He then said I couldn’t get a refund because there was a slice of pizza missing well how would I know that the pizza was cold and not good if I hadn’t tried the pizza? The manager continue calling me honey and told me that he could give me half off the food. So long story short poor quality food Disgusting customer service.

  February 16, 2015, 3:08 am

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