TooJay’s Gourmet Deli

10 Reviews on “TooJay’s Gourmet Deli”

• Steve Wechsler

  My wife and I are regular customers at TooJays. We frequent the restaurants in Vero Beach, Jupiter, and Downtown at the Gardens. The meals are good and the staff is friendly. However our recent experience at the Jupiter restaurant was so horrible that I am compelled to write this review. The primary problem was with our waiter John. He ignored us completely. Three tables were seated in another section, ordered and were served their meals before we even received our soup. Drinks took excessively long to be presented, and refills took 4 reminders before they appeared. He often turned his back on us instead of acknowledging his mistakes. Promises of pending service were lies as follow-through on any action was lacking. We observed several other tables in our section having similar problems who were left without food, without service, and without ability to pay since it took him forever to produce the checks and then forever again to cash people out. We were en route up the coast to Vero Beach, and this stop added an extra hour and a half to our trip instead of the 30 minutes we were accustomed to at this restaurant. The next problem was encountered when we spoke with the hostess. We politely suggested that if John was [obviously] overwhelmed, she should seat people in other sections. She acknowledged our suggestion, but then ignored it, seating 3 gentlemen in our section about 5 minutes after the conversation. It’s hard to place all the blame on the staff when the problems were likely due to an underlying problem in management. If management doesnt care about the customers, why should the hostess and/or wait staff? Following this disaster of a meal, my wife went to speak with the manager. She explained all of the problems we encountered. All she received in reply was, Im sorry. She didnt acknowledge the problems as problems, and relayed no plan to remedy anything. Until they have a clean flush of current management and staff and revise business practices at this restaurant, we will no longer be going to the Jupiter restaurant. As I said in the beginning, we enjoy the food and staff at the other restaurants, so we will probably continue to frequent them. But based on this experience, upper management should consider closing the Jupiter restaurant until such time that it could be brought into alignment with the others standards.

  May 21, 2019, 12:03 am

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• Sharon.tony

  Great deli delicious food great staff. Go to Toojays once a week always happy with the food and friendly service old style jewish deli food.

  August 24, 2014, 9:31 pm

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• Ebai2014

  Bellyache place. Poser jewish deli with crummy food and high prices ,i don’t think they clean the deli saw well or got help in there working sick or bad ice machine filters kitchen not so clean either any or all of the mentioned , wont be back

  May 26, 2014, 6:09 pm

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