Vicky Bakery
Latest Reviews
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Horrible customer service! The staff makes you feel very unwelcome. We have had trash swept upon us by a rude employee as well as being told that they…
Sol Kirkland
Vicky Bakery
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This place blows my mind!!! I called to place an order and NO ONE spoke in English. How can you have a business in the United States of America and no…
Rosie Davis
Vicky Bakery
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My family and I have ordered from this bakery several times. We have never received stellar service and/or cakes, but we used them because they were c…
Eddie Flores
Vicky Bakery
About
Vicky Bakery is open for Bakery. Vicky Bakery serves Cuban and Sandwich dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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5 Reviews on “Vicky Bakery”
Horrible customer service! The staff makes you feel very unwelcome. We have had trash swept upon us by a rude employee as well as being told that they don’t make an item that is clearly on the menu by another employee, Just terrible.
This place blows my mind!!! I called to place an order and NO ONE spoke in English. How can you have a business in the United States of America and not one of your employees speak the language
My family and I have ordered from this bakery several times. We have never received stellar service and/or cakes, but we used them because they were close. This time they crossed the line. We ordered a fondant cake a week and a half before my daughter’s christening. I get a call asking me when I would like to go by and pick up the cake. I said 4:30pm – 5:00pm and they said fine, Because they had to deliver the cake from another location. Just FYI they don’t do fondant cakes in house.I get there around 4:20 and they tell me that the they don’t know what my order is. Later they figure out that the cake hasn’t arrived. I pick up the other appetizers and snacks that were on my order. They tell me to leave them the address and the time that they need it by and the driver will deliver it to my house. I agreed and was quite happy about it. Mind you, I live (clocked) 2 minutes and 43 seconds away in car from Vicky Bakery. They told me when I was there that the cake was going to be later than 4:30 because of traffic. I told them that I needed the cake at 5 at the latest. They said sure, no problem. At 5 I call the bakery and it’s like no one knew who I was from a half hour earlier. Once someone that knew picked up the phone they told me that they spoke to the driver and he was on his way. At 5:30 I call again and this time it takes me SIX calls to reach someone. No one could tell me where the driver is with my cake. At this point I am furious. Finally at 6:20!!!!! After my event had already started the cake arrived. I called the bakery asking them to make it right because not only was the cake wrong but the colors were off too!!!! The cake was dry and the taste wasn’t the greatest. Stick to the buttercream stuff. No one was able to make it right because no manager was on duty.They took my number and never called me back. The 3 times I called after they told me the same thing. I don’t have time out of my day to go and hunt someone down to make it right. It’s been 2 weeks since then and now I wanted to write this with a cooler head. If you don’t think this is tame, you should have seen my last 2 drafts. Don’t go to Vicky’s Bakery. They have very poor customer service that lacks quality. They have no respect for their customers by bringing orders almost 2 hours late. They made the excuse about traffic. How bad can traffic be to be 2 1/2 hours late on a Sunday afternoon? I can get from Pembroke Pines to Naples in that time frame. There is no excuse for this.
Vicky Bakery on Pines and 159 is AMAZING. Best thing that ever happened to this neighborhood. The food is fresh and the staff are very friendly. Too bad I could never say the same for that knock off Vecky Bakery down the street who obviously wrote that last post !
Distasteful Experience. I got a coupon in the mail for a free cuban bread and rushed to get the offer. Like most people, the curiosity of eating at a new place lured me. The employee that was helping me didn’t know none of the names and prices and called another lady to help her and they were still unable to charge me. The manager (that was watching) had to help with my purchase. The products are really expensive compared to the other bakeries in the area and the quality very low. I was unhappy, didn’t eat any of the stuff I bought. I still visit VECKY Bakery (they honor competitors coupons) next to Pollo Tropical.