Charcoal Delights

3 Reviews on “Charcoal Delights”

• Sydney Krivo

  Awful just AWFUL, how can it be so bad? I went through the drive through around 9:00am and ordered two charcoal double burgers and a gyros plate. I paid 22.50 for my meal and drove off. Two minutes later still in the car I opened up my first double burger. I picked it up and it was soaked in grease! I held it up for at least 4 minutes and the grease just kept flowing off. The burger was sopping wet and hard. I called and asked for the manager and Angelo picked up. I asked Angelo how my burger was cooked. He said it was cooked on a flat top grill. Excuse me your restaurant is called Charcoal Delight, your menu says CHARCOAL BURGER. Why am I being served a flat top grilled burger? Well Angelo says they dont turn on their charcoal grill until around 9:30. I said you should have told me that I would never have ordered these burgers! I told him about the insane amounts of grease and first he says that its just the juice from the burger. I tell him Ive had burgers and there is a difference between GREASE and fat/juices from the burger. Then he tries to tell me the heat from the burger in the container makes the buns squishy. I said the buns were not squishy it was when I picked up the burger it dripped a full stream of grease for several minutes. Then he starts calling me lady and little girl. He also talks over me the entire conversation when I try to speak. I point out he is talking over me and he says, No Im not. Then proceeds to talk over me again and I point it out to him, he just kept talking. He says, What do you want me to do? I said I wanted a refund for my burgers, which I had asked for several times (while he talked over me). He says, Thats all you had to ask for then! Then he tells me he will write down my credit card number and refund me later then THROW OUT THE PAPER WITH MY NUMBER ON IT!!!!!!!!! I said, You cant throw out a credit card number in the trash!! He says something like, Oh just my luck with this lady today (Or something to that effect). I am not about to have my credit card number taken from your trash (or one of your employees) and have tons of fraudulent charges from it, incredibly irresponsible.So listen:1. FALSE ADVERTISEMENT OF CHARCOAL BURGER2. INCREDIBLY RUDE AND DEMEANING MANAGER ANGELO 3. WANTS TO THROW OUT MY CREDIT CARD NUMBER IN THE TRASHAll of these things I find unacceptable. Its fast food but Ive never had such a horrible ordeal with ANYONE! Dont eat here and if you do ANGELO is a nightmare.

  July 5, 2017, 8:34 pm

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• Gjstraw

  A favorite burger stand. This is a favorite for our family. It’s the best of the burger stands, because everything is good: the burgers, chicken, gyros, beef sandwiches, pizza puffs, et. al. You can tell the owners care about the food that comes out of the kitchen, because they are right there asking you about it. A favorite of North Park University. While you eat real food, you can amuse yourself with all of the brain-dead masses trudging through the McDonald’s drive-thru across the street.

  November 14, 2011, 10:24 pm

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• Michi Rodriguez

  Finally a restaurant that makes REAL burgers. Everything tastes fresh and the burgers are nice size. Friendly staff, nice and clean. What more can you ask for

  May 15, 2011, 10:32 pm

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