Pizza Palace

1 Reviews on “Pizza Palace”

• Nichelle.henke

  Do not waste your money!. If I could give this place 0 stars I would. The absolute worst customer service from both the staff and the owner. We were served the worst bread sticks with marinara sauce that was cold, straight out of the can in the fridge cold. It was disgusting. When our server finally came back over to our table 20 minutes later we asked her if the sauce was supposed to be cold to which she very snottily replied no. When we told her ours was ridiculously cold she simply replied well I guess you should have told me, to which we replied well how are we supposed to tell you when you never came back? We told her we wanted to speak to her boss she said I’m going to tell the cook, and didn’t want to get us her supervisor. We told her we were not going to pay for the bread sticks and wanted to speak with her supervisor. She finally got her supervisor who was apparently the owner. She told us she cooked it and she heated the sauce, which it had absolutely had not been. Finally we went to leave we asked the waitress if we were being charged for the bread sticks. She told us yes that the owner said not to take them off our bill. We were beyond mad at this point and requested the owner again, who finally after much arguing and attitude removed the bread sticks from the bill. I will never visit this place again. I urge anyone thinking about going here to think again. Go somewhere where the staff and owner will appreciate your business and be apologetic for their mistakes and correct them accordingly. As a small town business they should know how important it is to keep customers coming back, and being rude and unapologetic for their mess up is not a way to do it. I will make sure everyone I know never spends a dime in this dump of a restaurant!

  August 17, 2015, 8:47 pm

  Log in to Reply