Hangar One Steakhouse

8 Reviews on “Hangar One Steakhouse”

• Stacy Wontorski

  Reserved an area for a party of 20, there was one waitress for the entire party, she bragged that shed been there five years and had single handedly served much bigger parties before so this was nothing. WRONG!Wait time between ordering a drink and getting it was approx. 30-40 minutes, then another 45 minutes if you actually wanted another. One guy who ordered a beer never did receive it after waiting 2 hrs. They were out of common wine (despite their extensive wine cellar). When I finally did get my drink I noticed a large crack down the side of my glass. We showed the waitress the obviously cracked glass & she just went to the bar and came back with a new glass to pour my half drank cocktail in (glass chips anyone?)We were not given any napkins, after asking for them twice, we were informed they did not have any as the new owners were switching vendors and all the cloth napkins were in the laundry. She then proceeded to bring us a stack of small cocktail napkins (the kind you put under a drink) to use with our steak dinners. There were other empty tables already set in the restaurant with the cloth napkins on them but apparently those couldnt be used for us. They normally bring out bread before meals there, and as our food was coming out we asked why we didnt get any and were informed under new ownership theyve been instructed not to give out bread unless the customer asks for it. The meals all came out at various times over a 45 minute period, the waitress had no clue who ordered what and in fact set one order in front of a totally empty chair. It took us about 10 minutes to notice and try and get it to the right person.Some people were done eating as others were just starting. 3 people had to send way over cooked steaks back (and were told that anything over medium they cant guarantee). Three others had cold food. One guy had his wrap brought out & was told his french fries would come out separately, 20 minutes later. Other meals were brought out with their sides to follow 10-20 minutes later. The whole dining part took well over 2.5 hours, but the real fun began when the checks came out. Its like they just threw all the orders into a bingo hopper and pulled them out and mixed and matched them on checks. Not a single check was correct. People had meals & drinks on their ticket that werent theirs, it was utter chaos. In trying to correct them, incorrect checks were brought back out to us two & three more times, this process was well over 45 minutes. Oh, but rest assured, they had already added an 18% tip to everybodys bill for the stellar service we never received.When we all finally had somewhat correct checks (still not all 100% right) the waitress disappeared for 20 minutes as we all sat there with coats on ready to go as the band was packing up. After 25 minutes a couple people brought their checks up to the bar and asked if they could check out there so we could finally leave (we were going on 4 hours there).The manager was watching all this unfold but never offered to help the waitress, apologize or comp anything after our party had just spent over $1,500 there. I went and told the manager, Mohammad, what a bad experience we had and he was immediately defensive telling me hed already heard. I reminded him we could have chosen anywhere for this birthday dinner but we chose Hangar One and he proceeded to tell me that maybe some of it was OUR fault. He then went on to say that maybe if everybody just sat at the table and kept waiting a little longer and not went to pay at the bar our checks wouldve got handled better. I said that had nothing to do with our checks all being wrong three times and the food all messed up and the terrible service and lack of napkins. Its safe to assume we will not be going back to Hangar One under this management and the new ownership. Wed advise you not to as well, dont waste your money (and potentially 4 hours of your life) at Hangar One!

  May 10, 2019, 10:20 pm

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