Antoine’s Famous Cakes & Pies
Latest Reviews
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Great tasting pastries. Stafford was rather friendly and welcoming. I also really enjoy the variety that is being offered here. I'm definitely coming …
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Bad business. I will never do business with this company ever again the attitudes are horrible even up to the business owner. i purchased a birthday c…
Lnharris71
Antoine’s Famous Cakes & Pies
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Customer Service. I have been going to Antoines since I was in my teens. Their almond white cake with that butter cream frosting is the best. However,…
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Antoine's Famous Cakes & Pies is open for Bakery. Antoine's Famous Cakes & Pies serves Breakfast dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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8 Reviews on “Antoine’s Famous Cakes & Pies”
Bad business. I will never do business with this company ever again the attitudes are horrible even up to the business owner. i purchased a birthday cake from them & it wasn’t fresh i was issued a credit & now being told the credit will not be honored. this is why this business get such bad reviews the left hand don’t know what the right hand is doing. i will never ever go back there for no reason & will let everyone i know to chose another business.
Customer Service. I have been going to Antoines since I was in my teens. Their almond white cake with that butter cream frosting is the best. However, I know exactly what everyone is talking about concerning their customer service. Thankfully I have not had a bad experience at Antoines, but I am that kind of person that tends to turn the other cheek at things like that. Among other things, Im African American, and just simply know how to deal with my people.Example one: I ordered my college graduation cake from here. It was a three tiered cake. My party was for 3pm Saturday. Because I know how my people operate, I told them to have my cake ready for 8am that morning. Do you know the cake was not ready till 10am. However, I already knew something like this was going to happen, but that was okay because I planned. When dealing with black businesses, you need to operate in cpt time. I went in Antoines a few weeks ago, and people were complaining, and getting loud about how their cake was not done for the time they requested. Use my tip above, and you should be okay.Example two: I use to work at West Jefferson hospital, and Antoines partners with the hospital, selling cakes from the gift shop. One of the representatives for Antoines was passing out coupons at the gift shop to use at their main bakery shop on stumph..I believe it was 20%. Do you know that when I went to Antoines a week later to use this, they would not honor it. How do you not honor your own coupon? How do you claim you have never seen this coupon before? Communication problems within the business, obviously. Greed.Example three: I went to buy a slice of cake. I walk in and instead of the lady asking me, how may I help youShe stares at me like Im trying to steal something. I than apologize to her for bothering her, because I had a question, and of course she gets all apologetic and nice. You should have done that the first time when I walked in, not ignore me.Example four: My mom went in here last week to buy a few things. When she got in the car she noticed that the girl forgot to put her lemon bar in the bag. She called Antoines just to verify if she left it there. The girl who answered the phone told my mom, well the girl who checked you out said she put the bar in the bag, bye.This is not how you handle this. This was very unprofessional and how it was handled came off as accusing my mother of stealing, or being dishonest. Are you willing to lose a loyal customer over a $2.50 lemon bar, really?!Antoines needs to understand that it is just not about the cakes. Customer service is key. And if done right, could bring some serious revenue to your business. I go to Haydels, Manny Randazzo, and Creative Cakes all the time, and the customer service compared to Antoines is like night and day. Theres nothing wrong with hiring non-hood people. These ghetto, uneducated people their repeatedly hiring in their bakery to work in the front are hurting them. Their full of hate, attitude, and prejudice. If you dont want to be working in positions like this, GO TO SCHOOL, GET YOUR DEGREE. But please dont make the customer suffer for your poor decisions in life. SMILE, GREET THE PEOPLE. UNTWIST YOUR MOUTH. STOP ROLLING YOUR EYES. WORK ON YOUR BODY ATTITUDE. STOP TALKING ABOUT THE CUSTOMER TO OTHER CUSTOMERS WHEN THEY TURN THEIR HEAD. Its their money thats paying for your paycheck. Also if youre looking for creative cakes with awesome designs, dont waste time here. Antoines for some reason refuses to hire anyone with an associates degree in pastry arts, so their cakes lack in creativity. Go to Haydels.
Delicious King Cake. I can’t speak for customer service, but I can tell you that they have amazing king cakes. I have had all the big king cakes, the famous king cakes and still have not come close to the Antoine’s king cake. So moist, so doughy, the cream cheese filling isn’t too sweet and the icing is delicious! When I leave NOLA this is the king cake I will miss every carnival. Get out and gitya some!
The manger never answer the phone nor does she or she return msgs u sign a contract for cakes which u can not have a copy of cashiers are not well trained nor do they wear hair nets food is great but
What to get. Stay away if you cannot decide what u want !!!
Best bakery ever!. I spent several months in NOLA on business and discovered Antoine’s Bakery. You just cannot believe how good a doughnut can be, the various pastries and mini-cakes are beyond delicious and the staff are great. Wish they would open one in Orlando!
World’s best king cake. Yup