Creative Cakes

2 Reviews on “Creative Cakes”

• Misterkoss

  Bad cake, worse service. We ordered a red velvet cake from Creative Cakes for my fiance’s birthday. We have had cakes from there in the past, and they were excellent, so we were looking forward to this one. Although the icing was very good, the cake itself was dry and tasteless. The five people sharing the cake all agreed that an ingredient must have accidentally been left out of the recipe or that something went wrong when the cake was baked.When we told Creative Cakes about this, we were shocked by the response we received. My fiance initially spoke with them over the phone. She was told that red velvet cake is not supposed to be a chocolate cake (which we already knew) and that they were sorry if we didn’t hear what we wanted to hear. We decided to take the cake back to the shop, and when the Creative Cakes staff tasted it, they reported that it tasted as it should. They suggested that the problem was either that we had waited too long to eat it (in fact, we picked it up the day before) or that we served it too cold (in fact, it was served at room temperature). Rather than accept that her cake was a disappointment, the woman we met tried to blame us, her customers, for failing to appreciate the product.Only when I suggested that we would not consider Creative Cakes for our wedding cake did her tone change slightly. At that point, she became a bit more open to rectifying things, although she did not propose any particular way to do that.The entire process has made us decide to avoid using Creative Cakes for any events in the future. It is clear that they are interested only in customers who are going to be spending a lot. Even in those cases, I doubt that their service or product is worth the money or trouble. For our wedding, We do not want a dry, bland cake like the one we received for my fiance’s birthday, and we do not want to work with a vendor like Creative Cakes whose customer relations are as poor as what we experienced today.

  March 24, 2014, 7:31 pm

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• Randichoc1

  Cakes ?. The cakes look ok however they don’t seem to come to life like other stores that charge this kind of money! The owner does not seem to care about your cake she only wants to know how your going to pay for it. (and that you will, $425.00 for a cake for 34). Well as I was leaving the warehouse I rode around back only to see what other company’s were there and I found there trash dump from the store filled with BOX after Box of Duncan Hine’s cake mixes. Makes you think can you really get a made from scratch cake

  March 16, 2014, 3:45 pm

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