Benihana

5 Reviews on “Benihana”

• Ari

  Was there for lunch with colleagues today, it was a bit busy . We had Hibachi shrimp ,chicken and tofu. It was good meal, we had a good time though the chef did not do the usual tricks that are common at other benihana’s.

  August 4, 2019, 2:13 am

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• Tifnguyen

  The service at Benihanas in the Mall of America is horrendous!I made reservations at this location for 8:00pm on December 29th, 2014 to celebrate my brothers birthday. I chose this location, which was the farthest distance away from us, because they had the earliest reservation available on short notice.When we arrived at 8:00pm, we were told that they were running about 10 to 15 minutes behind. We completely understood, this being a busy time of year, and simply sat down near the hostess stand to wait our turn. At 8:30pm we still had not been seated. Several groups of people were sat at hibachi tables before us, some of whom had arrived after us. So we asked the hostess if there was immediate seating available in the lounge for our group. We were quite hungry, and having seen the hibachi presentation before, we thought wed skip the show and get our food faster instead. The hostess proceeded to tell us that a hibachi table would be available in another 10 to 15 minutes (a total of 45 minutes after our reserved time if we waited), but that yes, if we wanted, there was immediate seating in the lounge…however, we would have to wait for the next available staff person to seat us. We said that was fine and waited for a hostess to take us to our table.Fifteen minutes later, at 8:45pm we still hadnt been seated. We had to go ask the hostess again if we could be seated in the lounge and finally someone brought us to a table in an empty lounge. Thats right, the lounge was completely empty, and all of the tables were clean and unoccupied. Quite discouraging to see after you and your family have been waiting 45 minutes for a table you already reserved.Once seated, we waited another 10 minutes for someone to come take our drink order. Beyond frustrated, a bus boy finally wandered by and we asked to see a manager. The manager apologized and was kind enough to offer us discounted meals if we were willing to stay. Having waited nearly an hour, we were now incredibly hungry, the other restaurants in the mall were beginning to close, and we figured since wed spoken to management things would go smoothly, so we decided to stay. The waitress came shortly after with waters and proceeded to take our order.After ordering, we waited nearly 10 minutes for our soup and salad to be served (its now 9:15pm). At 9:30pm our entrees finally arrived. Unfortunately the vegetables were cold, the shrimp appetizer was over cooked and luke warm, and only the very center of the fried rice was actually hot. When our waitress asked how things were tasting, I commented on the temperature of the food but said that we would still eat it because we were so hungry. She apologized, but at no time did the manager return to see how things were going or address our ongoing issues.Ravenous, we ate our food in 15 minutes and waited for our waitress to return. She asked us if wed like dessert and we all said no. She said that ice cream was complimentary, but at this point we were so upset we just wanted to get out of there. At 10:00pm our bill was paid and we left completely disgusted with the service.Although the gesture from the manager was nice, it did not change the experience we had. My brothers birthday dinner was completely ruined! My family and I dine out quite a bit, and this was by far the worst experience we have ever had. I understand that restaurants are going to have bad days, but this was unacceptable, especially for such a high profile location like the Mall of America. Needless to say, we will not be visiting this Benihanas location again, and we suggest you never do either.

  March 31, 2015, 4:07 am

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• JC-JJC

  Overpriced & bad service. The service is pathetic. Have been there twice and both the times have had to wait more than an hour after having reservations. The food is pretty ordinary and can be compared to any other Hibachi place in the twin cities but you end up paying more than double. The service is pathetic. the first time they served me the wrong Sake and served reheated tempuras which were oily and not crispy but hot. When confronted, they re did the order and the second time they forgot to serve the appetizers. They eventually served it in the middle of the main course when reminded. Also they forgot to serve the rice along with the appetizers and had to be reminded. For the the price they charge we could have had a far better experience at another restaurant.

  October 7, 2014, 1:06 pm

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• Elm

  Great food amazing service! Enough said!! Took the family and had a blast

  August 18, 2014, 5:26 am

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• Literallylostinmyownmind

  Wow!!!. Went to Benihana for the first time with my large family and sat at the teppanyaki table. Our servers were so incredibly nice and explained everything about the menu! Also brought me a fork because I cannot use chop sticks for the life of me! The chef was SO FUNNY!! I laughed through my entire dinner and had so much fun that I will be going back again. The food is too notch, always fresh and delicious! The restaurant is beautiful and since it was opening week we even meet the regional director Mr. Lee who was so hilarious! Just an amazing place to dine and great customer service I suggest you make your reservations now because a place this good is bound to be busy at all times!!

  August 15, 2014, 9:59 pm

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