Restaurant Nicholas

8 Reviews on “Restaurant Nicholas”

• Daniel Marlin

  I want to start out by saying my Fiance and i absolutely loved Restaurant Nicholas. We have gone with our best friends and family no less thank six times in the past 2 years. This last time we went for an engagement dinner was the exception and why we will unfortunately never go there again. I valeted my car as i always do and we went in to meet our best friends for dinner. Dinner was excellent as always and we got in our separate cars to leave and head across the highway to our friends house for the night. Upon arriving there 2 minutes later i got out and went in my backseat to grab my overnight bag and realized it was not there. I remember specifically putting it on my backseat before leaving my house and heading directly to the restaurant that night but it was not there after leaving the restaurant. I promptly returned to Nicholas and asked the Valet if he had perhaps put it in another vehicle or it had fallen out. We looked around the parking lot and no bag was found. He said he thought he locked the vehicle as he always does but didn’t seem very sure. The manager said he would review the cameras and call me the next day. He did not so i called to follow up. He said the car was not in view on their cameras as they have them pointing at their back door and fridges, not customers cars..I came back that day to look around again for the bag in the parking lot and surrounding neighborhood with no luck. Upon speaking to my fiance after this she also told me that her new Tori Burch bag that she got for Christmas was also missing, still in the new box. I went to the Middletown Police department and filed a report for stolen items and called the manager back with the case # to ask if there was any update and he said no. I politely asked if we could file an insurance claim and he said he would have to talk to their lawyer and he would call me back. He also said he was sorry this happened but it didn’t happen at their restaurant!! This was on January 2nd.. 22 days ago. We are beyond shocked at how the Restaurant handled this and we could never go back. I would at the very least like people to know if you eat there DO NOT Valet park and if you do not have ANY valuables in your car. I wish this didn’t happen and it was a lesson learned and made us see who Nicholas Restaurant is at the core, A Restaurant with amazing (an Expensive) Food and Management with no Customer respect. As a google local guide i may have only given out 1 other 1 star review if any, so obviously this experience was so bad for us it warranted this .If we had been an older couple driving an S class i guarantee this would haven been handled entirely different.

  April 25, 2019, 3:13 am

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