Taste of Italy Pizzeria

1 Reviews on “Taste of Italy Pizzeria”

• Pamela Joan Lacaillade-Kilroy

  Incorrect Online Pricing and Bad Customer Service. Taste of Italy, Main Road, Vineland has lost a customer. Eric and I both had a rough day. I dont have a lot of money, but I thought we both deserved a treat. So I looked up their Facebook page (which includes photos of their menu with prices). Their daily specials were updated until Wednesday. Not having much cash, I ordered what I could afford, carefully calculating the prices listed and tax and tip for the delivery guy. Our order arrived 40 minutes later with a different price than what Id figured. That difference was $12. Now $12 might not be lot of money to most folks, but to me its a lot. The delivery guy called the restaurant and eventually put me on the phone with the girl on the other end. She translated for the owner who I could hear talking in the background. Apparently those prices are old prices, there would be no compromiseeven though the false advertising was their problem. Honestly, if they had met me half way, I would have paid $6 if they ate $6. Instead, they stood firm and I sent the food back. I wont be ordering from them again. I didnt post their menu, they did. I later looked up their info on other sites and found the same menu with the same pricing. After posting on Facebook of my dissatisfaction, several other folks messaged me that they had had the same problem there, as well as over-charging, and different prices on the same order. Their food is pretty good for a small local business, but its a shame they dont seem to know anything about advertising or customer service. P.S. The delivery guy was very nice, and I actually gave him a small tip just for coming out and for attempting to mediate. I hope they dont subject him to less polite disgruntled customers.

  December 8, 2012, 4:50 pm

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