Serevan Restaurant

2 Reviews on “Serevan Restaurant”

• Ida

  My friend and I were rich in anticipation to celebrate our one-year anniversary at Serevan. We both enjoy cooking and making elaborate meals for each other, but in our celebration, we decided to eat at a restaurant to fully enjoy each others company and to focus on each other without having to labor. Serevan would be the first restaurant that we would attempt to dine at in upstate New York. Serevan turned out not just to be a huge disappointment, but the aggressive and volatile treatment that we experienced from the owner, Serge Madikians was appalling and nothing we have ever experienced in all of our years of dining. We arrived at 8:00 pm and were one of two tables in the restaurant. We ordered two appetizers, beets and roasted vegetables, neither of which delighted our palettes regardless of how we mixed and matched the flavors. Salt did not help to converge the flavors. Our lovely waiter Andrew asked if everything was okay, to which we responded honestly but warmly in our festive glow, we really wanted to like it, but we didnt. You can take away these plates and bring out the main course as soon as it is ready. Thank you! We were not looking to not pay for the appetizers; we just wanted our entre so we can proceed with our lovely celebratory evening.Madikians storms out from the kitchen and screams at the top of his lungs, how do you plan to enjoy the entre if you did not like the appetizers? This is a place of business! We do not do business like this. You are offensive. What do you mean you tried to like it but just didnt?Shocked by his aggression and unprofessional demeanor, we attempted to explain that we just did not like the appetizers but we hoped to enjoy the entre. But nothing would assuage his rage.He proceeded, These are our two most popular appetizers. You are offensive! This is my work!We apologized for offending him and asked if he could lower his voice so we can address each other as humans. He was consumed by his rage and raised his voice even higher and continued to say that we were in his space and that we were late for our reservations. (We called to say we were running behind.) We shared that we came into his restaurant in a jubilant celebratory mood, eager to enjoy the ambiance, service and food from his restaurant.My friend went to tell Andrew that we would take our entre to go as the restaurant was not a safe place to eat and that we would take the check.Madikians brought the packed food out and continued to scream at us, repeating all the things he said over and over again and to not forget to tip Andrew. Its how he makes his living. We assured him that the food not being enjoyable to us was not Andrews fault, that Andrew was perfectly lovely and that we fully intended on tipping Andrew after we paid our bill. The irony was that Madikians would not give us our bill and required several promptings for him to produce and give us our bill. As we paid the bill, he continued to shout, trust me, as a gay man, this hurts me more than it hurts you. To which we responded, lets not rank feelings. This is an unfortunate situation for everyone involved. This is an awkward and unnecessary experience.Maybe Madikians was having a terrible night. The lack of patronage at Serevan that evening must be anxiety inducing for any restaurateur. But that does not excuse his conduct and lack of respect for the patrons who with goodwill were very much looking forward to enjoying the experience at his restaurant and who hoped to be loyal consistent patrons.

  March 4, 2019, 3:15 pm

  Log in to Reply
• Marion

  Ummm ummm delicious.. I have eaten there three times so far and never disappointed.Atmosphere is very nice, service is very nice, Food is excellent.

  January 3, 2010, 6:39 pm

  Log in to Reply