Latest Reviews
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Horrible horrible experience here with bad service. We had a party of about 25 with a private room reserved well in advance. We were supposed to have …
Monarchchamp
Hilltop House Restaurant
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Crappy service. The hilltop house was a place our USAF Commander really enjoyed last year so we decided to have our xmas party here again. I was not t…
May_ling23
Hilltop House Restaurant
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If you like standing in lines then the Sunday buffet is perfect for you. At $20 a head my expectations were high. I was let down. There wasn't much fr…
Jon V
Hilltop House Restaurant
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Hilltop House Restaurant serves American and French. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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9 Reviews on “Hilltop House Restaurant”
If you like standing in lines then the Sunday buffet is perfect for you. At $20 a head my expectations were high. I was let down. There wasn’t much fresh fruit. The food was rich but not great. Butter seems to be their favorite ingredient. The waitresses left our table covered with dirty plates and never refilled our water or coffee. I was planning on giving them a poor tip since they ignored our party of 3 the entire meal, but when I got the bill I discovered I was automatically charged 18% gratuity. No wonder they don’t bother working. Our meal was somewhat disjointed because the line to get food was so long. If someone got up to get an omelette it meant a chair was empty for 20 min. I’ve had more pleasant Sunday brunch at McDonalds. At least there I can refill my own water.
We had reservations for 7:15, but were not seated for nearly a half an hour. We had to wait with all of the other unhappy, over-crowded, standing guests in the small entrance area with no seating. We were all subject to the freezing cold air and wind each time the front door opened. We were finally seated by a overly hurried hostess and were greeted by our waitress within 5 minutes. Let s just say that she was not a joy to be around either. We immediately sensed her discontent and tension. We ordered our drinks and waited 30 minutes for 2 pieces of bread and no butter. We had to ask for the butter and were brought 2 small pads, which took another 5 minutes to get. After finally ordering our dinner, it took over 2 hours for our food to arrive and it was served cold. My husband ordered a steak with potatoes and asparagus. The steak and potatoes were cold and the asparagus was missing. The waitress returned to the kitchen to get the asparagus and returned with a dish of lukewarm (wait for it…..) asparagus as well. I ordered a steak and lobster tail. The lobster tail was warm, not hot and my steak was cold to the touch. We sent our food back. After a few bites, we just couldn t eat the cold food. What a disaster! The waitress was just lackluster and vacant when we spoke with her. No one made any attempt to alter the bill, console us or even show any concern at all. She simply stated that the kitchen was backed up and that they had overbooked for the night. We paid $147 for food we did not eat. The 20% gratuity was added onto our bill though. (OF COURSE) The waitress looked bothered as if she did not want to be there the entire time we dealt with her. We will NEVER eat there again. Overpriced for poor service and cold food!!!! Who knows what the food really tastes like when it s hot!!!! HORRIBLE!!!The waitress also explained to us that the normal ticket turn around is usually an hour for food. So, two hours was not that bad considering how busy they were!!!! I shouldn t have to wait an hour for cold food either!!!!!We were there on Valentine s Day and noticed an entire dining room of not-so-happy diners trying to make the best of their evening. It was all around ridiculous. NEVER NEVER AGAIN!!
Will not be returning. Horrible, horrible experience on Valentines Day. I don’t know what kind of catastrophe has to happen in the kitchen to not only make their patrons (multiple parties!) wait for more than two hours for their entrees, but also constantly make their waitress lie to the customer the entire time, telling them that it was almost ready, even plated at some point! Even worse, no manager came to see us and the waitress could not explain to us why our food was not coming out or even when it was coming out. After more than two hours, she returned to our table and literally told us she had no idea when our food would be ready.I can understand delays on busy holidays, but there is simply no excuse for having no idea where a customer’s order is in the process or lying to them about it.Despite the appetizer being excellent, the rest of the evening was so completely ridiculous, I will never go back. They will never get my business again.
Love this place. Waitstaff is great! Great place for your family holiday meal.
My husband and I went to brunch on Sunday morning. Although the food was tasty. I felt that the room in which the buffet was in, was just way to small. I felt cramped and was only able to get a few things because there was nothing left once it was my turn ; or there were to many people to make my way to each station.
Amazing place! I must the only dominican guy that have been here and I can tell you, there is a very good atmosphere here, and the food is very good.
Retirement Dinner. Love the Hilltop House! Just celebrated my husband’s retirement at the Hilltop House and it could not have been more perfect! Not only did we have a private dining room, but our own personal waitstaff as well. The food, the service, excellent! Thanks for a wonderful evening Hilltop!