J Michael’s Philly Deli
Latest Reviews
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I visited J Michael's Philly Deli on Oleander Dr. on 2/27/2019 @ 7:15 pm. It was a 20 minute drive to get there. I ordered Take Out. I placed my order…
King Solomon
J Michael’s Philly Deli
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Only place for cheesesteak. Great, gooey, massive, tasty cheesesteaks for nursing those late morning/early afternoon hangovers. Fries are always tende…
Just Jamie
J Michael’s Philly Deli
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Stick to the cheesesteaks.. Always great greasy food. Just don't get the meatball sub, blech!…
Henry The Chicken Farmer
J Michael’s Philly Deli
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J Michael's Philly Deli serves Sandwich. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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5 Reviews on “J Michael’s Philly Deli”
I visited J Michael’s Philly Deli on Oleander Dr. on 2/27/2019 @ 7:15 pm. It was a 20 minute drive to get there. I ordered Take Out. I placed my order emphasizing clearly what I wanted and even had the order repeated back to me for clarity and understanding. I patiently waited outside for 38 minutes. I received half my order and realized the other half was not in the bag. so I got out my car, went back inside to question where the other half of my order was before leaving again, I drove 20 minutes back home to realize that the order taken was incorrect, especially, with the items I clearly stated I DID NOT want not even being on the ticket, given to the cooks and stapled to the bag.. I called back to place a re-make, I was placed on hold, so I waited again, on hold, for 19 minutes and 46 seconds. Eventually the phone was answered and I stated that I had been on hold for 20 minutes. I place the same order in hopes of it being ready when I arrived 20 additional minutes later. I stated at the end of my order that it was a re-make and was told that they wouldn’t make it til I arrived. I arrived and was told at that point the order was being made. After waiting for another 5-6 minutes, I asked to speak with a manager. The cashier called the manager on a phone, and after a few minutes of the cashier telling the manager who was interested in speaking with her, she passed me the phone. I explained that this order has taken a total of an hour and 20 minutes. I informed the manager that I wanted my money back and was told that I could not have it back. I could only have a gift certificate for 13 dollars, (the portion of my order that was incorrectly made). I couldn’t believe I was denied my money back for the portion made incorrectly. A young manager named Rodney overheard the conversation I had with the manager over the phone, He introduced himself and showed me exponential care, concern and customer service while waiting for my order. He went above and beyond to call the other manager himself and ask what he could do to help. He talked to me about my order, offered me a drink and apologized with understanding for the inconvenience I and my family (in the car) had endured. The other manager, I had spoken with over the phone, came from the back of the restaurant, looked me in my eyes and DID NOT mention one word, knowing I was the customer who was suffering a lost on a few aspects. While waiting for my order to be finished (another 10 minutes in addition to the 5-6 minutes waiting until approached by him) I could hear a cook singing, about what clearly seemed to be my order, in a condescending way. The manager, Rodney, alerted him that guests could hear him but he continued with the singing once the manager rushed away with food for another guest dining in. So, in a nutshell, we suffered losing time, money and appetite. We have pictures and copies of receipts for the incorrect order and time waited to validate proof of this claim. Needless to say, we are not happy with the resolve and, i don’t even know if we will ever use the gift certificate after this experience. It is highly doubted our family WILL NOT be visiting J Michael’s Philly Deli in the future.
Only place for cheesesteak. Great, gooey, massive, tasty cheesesteaks for nursing those late morning/early afternoon hangovers. Fries are always tender, but watch out for the fried mushrooms – they’ll burn your mouth out! Attentive staff, fast service…
Stick to the cheesesteaks.. Always great greasy food. Just don’t get the meatball sub, blech!
Chicken Philly. Always hits the spot! Chicken philly, no cheese, easy onions! I’m absolutely addicted to their ranch dressing and put it on EVERYTHING (pickles included)! Love the fried mushrooms, frips, fries, mozzarella sticks, onion rings, and chicken tenders. A true Wilmington Institution!
Love this place!! Never had a bad time! Philly with mayo,black olives!! Yummy