Osaka Sushi & HIbachi

9 Reviews on “Osaka Sushi & HIbachi”

• Clarkaj09

  DO NOT GIVE THIS RESTAURANT YOUR BUSINESS, BECAUSE THEY ONLY CARE ABOUT GETTING YOUR MONEY AND ARE WILLING TO CALL THE POLICE WHILE HOLDING YOUR CREDIT CARD WHEN YOU GET UPSET ABOUT THE SERVICE, NOT THAT THEIR CUSTOMERS HAVE ENJOY THEIR RESTAURANT. The past couple of times we’ve eaten here, the service has been terrible. Between mixed up orders, inattentive staff, hibachi chefs that are completely unenthusiastic, and this final time where they held on to my credit card and called the police saying we refused to pay because of being upset with how they handled a gift card, they showed they’re more concerned about getting paid than ensuring customers have a good experience. On the night of 3/4/2019 a friend, her son, and I went to Osaka for hibachi because we had won a $50 gift card. Osaka refused to take all $50 off the gift card and only took $40, refused to take advice to leave the $40 charge on the gift card, charge it the extra $10 and change the charge on my credit card accordingly. The server and manager then voided out both transactions, making the $50 gift card worthless and telling us the gift card didn’t work, and when we became upset due to them screwing up the charges they called the police saying we refused to pay without informing us of what was happening. After sitting for an extra 20 minutes without any updates about where my credit card was or what was happening, officers arrived. Talking with Fargo PD officers, there were no charges that could be brought because the server was still holding on to my credit card through all of this and we had not refused to pay for services. The manager refused to apologize for escalating a situation beyond all reason with upset customers while effectively holding us hostage by refusing to give our card back or even asking if the total amount could have been charged to my credit card, and was still accusing us of trying to steal despite continuing to hold onto my credit card when I asked to politely talk with him. We will never be returning, and recommend that nobody else visits to avoid an embarrassing situation as well.

  June 5, 2019, 11:03 pm

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• Lindsey Brossart

  Food was great! Servers were great! And the cool was awesome! They all made it such a great time that we came back the next day before leaving town!

  January 8, 2017, 9:17 pm

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