Andy’s China Dragon Express

4 Reviews on “Andy’s China Dragon Express”

• Saltytapedispensers

  Bad customer service. Bad food.. Quality has declined over the years. I have been a regular local customer for over two years and after my most recent experience, I will no longer buy from them.I’ll start with the only pros: Fast and friendly delivery people.Unfortunately, that’s about it. They have recently hiked their delivery minimum from $10 to $15, while the quality of food has steadily been decreasing. Not that it was too great to being with; very greasy and I’ve ordered white rice before that was covered in what looked like dirt.However, the worst has been their decline in customer service; the customer is NOT always right when it comes to the owners of this establishment.Today, me and my girlfriend ordered two combos with no vegetables, as we do almost every time we order. The food arrived, to our disappointment, with vegetables.We had recieved incorrect orders before, but let it slide without calling. This time we called back to explain the problem, and the lady on the phone was extremely defensive and rude. She argued that ‘I was wrong,’ and that ‘she wasn’t paying attention and that I should have made sure that SHE got the order right.’She started to say how ‘vegetables are good for you anyway,’ and that I should be happy with my order. At this point, I tried to politely ask for a refund, to which she replied ‘no, it wasn’t our fault. We can send another order, but you would have to pay an additional delivery fee,’ to which I had enough and hung up.Do NOT bother with this place. There are many better Chinese places in Sandusky. I would recommend the China Dragon Buffet in the Walmart plaza. It is right off of 250 near the exits to Rt 2.03 May, 2014Bad customer service. Bad food.. Quality has declined over the years. I have been a regular local customer for over two years and after my most recent experience, I will no longer buy from them.I’ll start with the only pros: Fast and friendly delivery people.Unfortunately, that’s about it. They have recently hiked their delivery minimum from $10 to $15, while the quality of food has steadily been decreasing. Not that it was too great to being with; very greasy and I’ve ordered white rice before that was covered in what looked like dirt.However, the worst has been their decline in customer service; the customer is NOT always right when it comes to the owners of this establishment.Today, me and my girlfriend ordered two combos with no vegetables, as we do almost every time we order. The food arrived, to our disappointment, with vegetables.We had recieved incorrect orders before, but let it slide without calling. This time we called back to explain the problem, and the lady on the phone was extremely defensive and rude. She argued that ‘I was wrong,’ and that ‘she wasn’t paying attention and that I should have made sure that SHE got the order right.’She started to say how ‘vegetables are good for you anyway,’ and that I should be happy with my order. At this point, I tried to politely ask for a refund, to which she replied ‘no, it wasn’t our fault. We can send another order, but you would have to pay an additional delivery fee,’ to which I had enough and hung up.Do NOT bother with this place. There are many better Chinese places in Sandusky. I would recommend the China Dragon Buffet in the Walmart plaza. It is right off of 250 near the exits to Rt 2.

  August 3, 2014, 1:09 am

  Log in to Reply
• Rustyshackleford

  Disgusting, greasy and dirty. This place should be on Kitchen Nightmares, it just has this aura that screams unsanitary. The food is insanely greasy and disgusting. Got our order wrong once and refused to re-deliver or give a refund and the lady was EXTREMELY rude. Will never ever ever ever evvvvver order from here again. Unless you’re out of laxatives and need an alternative.

  August 2, 2014, 7:19 pm

  Log in to Reply
• Lmbaldwin89

  Terrible service. They got our order wrong. They said they would deliver in 25 minutes and took at least 45 minutes to actually deliver. They offered to deliver the right food for free, and ended up delivering the wrong thing again. Would definitely not order from here in the future.

  March 12, 2014, 11:52 pm

  Log in to Reply
• Kyle Wilson

  Good food and plenty of it. Guy at the drive-thru was nice and funny. Will surely come again.

  March 18, 2011, 12:01 am

  Log in to Reply