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I am not one for rating Steak Houses but this one has a great variety of Seafood as well as a good variety of steaks to chose from. An extensive wine …
Hateras
The Barn at Rocky Fork Creek
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I have been here a couple times and the food was great every time. They have a great house old fashioned if you like the whiskey/bourbon type of drink…
Ashley Burns
The Barn at Rocky Fork Creek
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RE: Customer Service Complaint - The BarnI will begin by saying the facility, dcor, atmosphere and wait staff are more than welcoming and accommodatin…
Robin Cline
The Barn at Rocky Fork Creek
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The Barn at Rocky Fork Creek is open for Casual Dining. The Barn at Rocky Fork Creek serves Steak dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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9 Reviews on “The Barn at Rocky Fork Creek”
RE: Customer Service Complaint – The BarnI will begin by saying the facility, dcor, atmosphere and wait staff are more than welcoming and accommodating. We had heard a lot of good things about this restaurant and being frequent customers at Mitchells and Eddie Merlots were looking forward to adding another location to our regular line up.With a dining room packed with customers on a busy evening it is completely understandable that serving accidents will happen. During dessert, our waiter spilled a glass of port wine onto my husband who was wearing a white linen dress shirt. It soaked over half of the back of his shirt. The waiter was mortified and immediately voiced his apology and said he would get a towel to absorb as much as possible. Again, accidents happen.What could have been resolved immediately by your management staff turned into a long, ridiculous failure in customer service. Your waiter Keith should train your managers on customer service; he was great.What should have then happened was this:Waiter informs his manager (which he did)Manager comes to our table immediately, apologizes and says, Well dry-clean and/or replace the shirt and your meal is on usso sorry for the mishap.Issue resolved for about $75.What actually happened was this:Waiter informed the floor managerManager never came to our table, although both he and the general manager walked past us several timesAfter 20+ minutes, WE stopped the floor manager. He said, Keith told me what happened; send us the receipt and well reimburse the dry-cleaning or bring us the shirt and well have it cleaned.My husband said, You want me to drive back over here and give you the shirt or the receipt? We drove almost 40 minutes to get here. The floor manager said, Let me discuss with the GM. He left for another 15 minutes.Upon his return, the floor manager, says, Send me a copy of the receipt for a new shirt and well reimburse you. We at the table and the table beside us found that funny. The floor manager then said with quite the attitude, What do you want me to do? Its obvious cleaning the shirt isnt enough for you. Unbelievable! Thats your level of customer service after we bought drinks at the bar, two bottles of Caymus wine, appetizers, dinners and dessert? Your GM never even came over to our table. I can think of nothing more pressing, that would keep a GM from coming to speak to a patron who had wine spilled all over them by an employee of the restaurant.My husband said, Ill gladly pay for our wine and drinks but at the very least you can cover my meal. Good bad indifferent, my husband offered to pay for the alcohol since he knows its illegal in the state of Ohio to comp alcohol purchases. The manager sighed and said, OK; Ill take it to the GM. He never came back to tell us the decision of the GM. We found out from our waiter Keith that the meal was going to be compensated. What an unprofessional display from managementno apology, nothing.Why did there have to be a negotiation between my husband and the management? No one lost their temper or raised their voices; no scene was made. I can tell you that the GM at Mitchells and Eddie Merlots would have bent over backwards to make it right. It baffles me that we had to negotiate over a span of 40 minutes for something so easy. You lost four customers who have no issue spending money to enjoy excellent wine and food. Four customers with a combined bill of over $600 will never come again.
Definitely Cameron’s biggest (really his only, besides cap city) failure yet! Not sure what he was thinking, never should have sold his original steakhouse. Ribeye was below average at best and the filet was ridiculously over salted. The server was even telling what was bad and not to order!!
Great Meal at the Barn. Wanted to experience the bourbon bar, but ended up eating dinner. We had some fantastic steaks. They have a good wine list with only a $25.00 corkage fee. Our waitress Heather was great, always checking at the right time and making sure our experience was great the whole time. Definitely coming back.
Unprofesstional Management and ungorganized kitchen. The restaurant is over priced for average food. The management is unprofessional and they seem to treat their employees terrible. I witnessed not once but twice a manager reprimanding a server in front of guests. For example I saw a manger carrying dishes from the bar to the kitchen and counting loudly his own steps, while the server followed behind. The server must of been putting dirty dishes behind the bar and didn’t have time to take them to the kitchen. So instead of the manger taking the server aside he made and example of him in front of guests, including me. I was appalled, embarrassed and felt sorry for the server. This is unacceptable and again truly very unprofessional. I would of expected more from a Cameron Michel restaurant. I will not be going to anymore more Cameron Michell establishments. If there was an option to of given zero stars I would of.
Five visits, one good meal. I’ve now been five times with my family and my first meal was fantastic – the brisket was carved thin and covered with BBQ sauce. My daughter ate half of mine off of my plate because she didn’t like her kids meal.Second time I had the five finger pork chop. It was tall, dry, and tasted like a new leather belt. Third time, I had a filet and it was ok. It was over-cooked (medium well, instead of medium) and was not as good as I can get at Lonestar or Outback for half the price.Fourth time, I went back to the brisket, thinking it would be fantastic and it wasn’t. It was now not sliced thin, but something I needed to slice. It was more dry than the first time.Fifth visit, I had the brisket again, thinking I had it on an off night, but I didn’t. It is now consistently mediocre.Love the atmosphere and drinks. The food is just overpriced and not consistently good, so I won’t keep going and dumping money into it.
I think this place is awesome, great feel to it. People need to give it a second chance. Kitchen has had a few issues but it will get better.
I must counter the bad reviews. Moving here from the San Francisco area a few years ago, we are very happy to have a nice restaurant like this in the area. It was my wife’s birthday and they took fantastic care of her too, The prime rib was probably the best I’ve ever had. Melt in your mouth and flavor out of this world. Service was fantastic. The chef whipped up an Alfredo sauce for the kids upon request, and our kids who love to cook, were invited back to the kitchen to meet the chef and see his set up. This was on a busy Saturday night. I think some of those other reviews are a set up, because I’ve only been to city barbecue once, and I’ll never do that again… I hardly doubt there’s any comparison.