Young Chow

9 Reviews on “Young Chow”

• M G

  Absolutely horrible service and spoiled tofu!!!I called on 8/20/2017 at 6:48pm for a delivery order, which I charged on a credit card, and was told it would be 20-25 minutes. It was not. At 7:38pm I called again and was assured that it would be 10-15 minutes. I called again at 8:03pm and was told that they were busy but it would be only 10-15 more minutes. I told them that if it wasn’t I they could keep their food and I expected my credit card to be refunded. At 8:30pm I called and told them to cancel the order. I was told over and over that it was on its way and they had put in free crab rangoons. I told them over and over that I expected a refund. First a man and then a woman insisted over and over that it would be at my house very soon. I told them that if they wanted to deliver the food they could but I still expected a refund due to the terrible service. The food arrived at about 8:45pm, more than 2 hours after I placed my order. The person delivering it said that the previous driver had gotten a flat tire. I never received a call about any delays due to busyness or flat tires. I told him to take his food and leave and I expected a refund. He said that they had just recooked the whole thing and his mother, the owner told him to leave it. I told him he could if he wanted to but I expected a full refund. He did leave it. At that point we were extremely hungry so tried the food. The tofu in one dish was spoiled! I waited to see if the charge and/or a credit went through. Today the charge went through but the credit did not. We visited Young Chow with all of the food that was left and demanded a refund. They refused, even though, in addition to the bad service they had given us spoiled food. We are now be pursuing this through our credit card company.

  November 30, 2017, 12:36 am

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• Thomas

  I ordered from Young Chow last evening. I placed an order for 3 combo meals and 3 wonton soups. The order was put in at 6:17 PM, and I did not receive the delivery until after 8:15 over two hours later. When the food arrived, the order was short 2 wonton soups and 2 sides of egg rolls. I called back and spoke with a manager about them sending out the missing food. I was told that they would have a delivery for the missing food sent out in the next 20 minutes. The missing food never showed so I contacted them again to discuss a refund. I was told that they had to speak with the owner about refunds and that they would call me back shortly. I called four more times over the next 16 hours before I finally got a concrete answer that they would not reimburse me for the ridiculous service I received. The food itself is very average. There are other places in the Dayton area that are both faster and have better quality food.

  November 30, 2016, 12:26 am

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