LongHorn Steakhouse

2 Reviews on “LongHorn Steakhouse”

• Ann Longo

  I took my other half out for dinner this evening, his choice of restaurants was Longhorn Steakhouse in the Rookwood Plaza. We arrived close to the dinner rush hours, so we chose to sit at a bar area table and were immediately greeted by a charming waitress. She took our drink orders and brought them just before she brought the usual offering of bread and butter. Longhorn Steakhouse does a great job picking different and fresh breads to munch on while deciding what youd like to order for your entree’s. While our waitress was excellent- in that she was friendly, efficient, and helpful- the entire meal went wrong from that point on. We ordered a Texas Tonion (their version of battered fried onion) as a starter and it was the only thing that arrived correctly, other than the drinkswhich were bottled. It was warm enough and was served with plenty of dipping sauce. We ordered salads and our dinners, he ordered the New York Strip with a baked potato garnished with butter and sour cream. I ordered the Red rock grilled shrimp with maple roasted spaghetti squash.We ordered two hand chopped salads, one Caesar and one mixed greens. The mixed greens salad was ordered with balsamic dressing. Im still not sure what kind of dressing they brought me, all I tasted was black pepper- no balsamic. Two bites into the salad and a food runner was attempting to serve us two wrong meals.We informed the food runner that we had not ordered the Longhorn Steakhouse grilled salmon with mashed potato or the fire grilled T-bone with mashed potatoes and broccoli while he looked at us with utter disbelief and confusion. We also stated that the entrees should arrive as we finish our salads, not start them. The food runner looked pained and asked, What do you want me to do with them? I almost laughed. He set the food down, took the offensively bright green broccoli away and returned to the kitchen. I caught the eye of an obviously experienced waitress and signaled that I needed to speak with her. She politely waited for me to speak and I told her that these dishes were not what we had ordered. She nodded towards the kitchen and said, Yes, they just figured that out. She apologized while taking the dishes away. We finished our adequate salads of tiny cut but fresh vegetables and our ordered food arrived carried by our waitress as the food runner served the rejected dishes to the table next to us. Forgive me if I am not up to speed with the current state of affairs at chain restaurants but if I were the table next to me, I would have refused to take food that had been served to another table before coming to mine. Thats just disgusting. Especially since I had sneezed when the salmon had been placed before me with its abundantly peppered finish. My maple roasted spaghetti squash was nowhere to be seeninstead, I had been given a small bowl of something that looked like over boiled creamed spinach topped with bread crumbs that had been lightly flavored by parmesan cheese. It was rather tasteless and an unimaginative way to serve spinach. Even though we were seated 10 feet from the kitchen, I was unable to get the attention of anyone on the wait staff until I had decided I was finished with the standard fare, obviously boxed rice pilaf and a few of the shrimp. The steak arrived slightly rarer than expected but was good. The baked potato appeared to have been shelled, mashed, and refilled. It was garnished with one tiny bacon bit. As my partner was finishing off his steak, after deciding to avoid the obvious disaster that would have followed a request for a steak that mooed less, the waitress arrived with more bread and I requested a to-go box for my remaining shrimp. When I pointed out that I had not received the squash, she brought that for me in a requested to go box. I tipped the waitress twenty percent because I realized that the reason why we had been served our meals incorrectly twice, was due entirely to the kitchen staff. The mints were good.

  April 14, 2017, 7:38 am

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• Ruth2clouc

  Very disappointed. Do you know that any steak without a bone is cooked on the grill? I ordered a Ribeye steak and I was expecting the charbroiled taste and they threw it on the grill. I would have never expected that from a pricy steakhouse. I would never go back……………..

  August 11, 2015, 1:03 am

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