Steak ‘n Shake – TEMPORARILY CLOSED

8 Reviews on “Steak ‘n Shake – TEMPORARILY CLOSED”

• Darlene Verkamp

  I’m very upset over both bad service in the drive thru as not only did it take 30 minutes to make but on opening at home the entire order was wrong.I attempted to alert them as I felt the orders has been shuffled and no one ever picked up phone on 5! Attempts.Next time We are in Oakley will not stop here.

  July 16, 2017, 5:00 am

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• PollysArepaTruck

  I hadn’t been to Steak n Shake in a long, long time, and got a little curious recently. I know that they smash/flatten the burger patties on the griddle, which is the opposite of the way I prefer to let burgers cook – untouched to seal in the juices – but I was was out late one night and it was between them and White Castle and SnS prevailed. I stopped in and ordered a double steakburger with extra cheese, grilled onions, lettuce, and tomatoI have to say this – I did like being able to watch the grillman and the sandwich assembler do their thing, but I did wince repeatedly as I saw my burger smashed down and flattened over and over again on the hot griddle. I figured there’d be no juice left – just a set of two dry-as-a-desert hockey pucks I was wrong. I did not think it’d be remotely possible, but his was one of the juicier burgers I have had of late, and dare I say it – currently among my favorites here in Cincinnati.One quibble – and this is because it was so juicy – the very lightly toasted bun was not up to the challenge of holding this burger together, and it quickly fell apart. I will have to task for a double toasted bun next time and see if that helps maintain the structural integrity a bit betterOverall – I strongly recommend this burger

  December 20, 2015, 2:00 am

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• Sfrank

  Drive-thru problem. Went through the drive-thru at lunch. Ordered 2 combo meals. Got home, one was cold. The other was the wrong sandwich. Ordered bacon and cheese, got what looked like sauteed onions and cheese. The bun was burnt making it impossible to eat. Won’t go back for a while and definitely will not use drive-thru. Service inside is usually pretty slow.

  May 23, 2015, 8:42 pm

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• Annefesto

  Just Horrible. …but 2 out of my 3 kids like it. Service here is usually awful, but it has drastically improved.Food is awful. Restrooms are filthy and smelly. Dining room is freezing, so bundle up!

  July 29, 2013, 12:36 am

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• Jeff

  I just sat at the drive through order station for 9 minutes without being addressed or even acknowledged. When the car in front of me pulled up to the window i thought for sure something would at least be said…nothing at all. I plan on calling corporate when i have a minute. This is the second time i have pulled out.

  June 18, 2013, 5:37 pm

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• Andrew Wyborski

  Many reviews I’ve seen for this location have slammed the service but that WAS NOT our experience. I’ve been coming here for years and always been delighted with the service. Very friendly and helpful service.

  October 16, 2011, 5:48 pm

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• Puffinmama

  Pass it by. We tried to eat one evening when the restaurant was not busy. Nowhere near full. We sat and waited over 10 minutes and no one, NO ONE, acknowledged our presence, let alone gave us water and a menu. We left after receiving no service. The manager and another person were talking outside in the lot. We told them that their service reeked and we would not be coming to their establishment any more. It’s been well over a year now….

  March 1, 2009, 3:16 am

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