Big Town Hero

2 Reviews on “Big Town Hero”

• Merie Komlofske

  My wife and I used to love this place and really enjoyed there sandwiches up until about a month or two ago. My wife was sick in bed and wanted a sandwich from this place so I proceeded to purchase 2 Turkey Avocado sandwiches one with bacon and one without. Now I understand it was was lunchtime the place was packed, angry customers glaring at the one gentlemen in the back making sandwiches ( I believe his name is Randy and I believe he is also the owner) in the back metaphorically tapping there foot on the ground waiting for there food just as I was, well the cashier gave me my order and I gladly left with my 2 sandwiches. Now once I arrive at home, I bite into my sandwich and it was great I was minding my own business when my wife calls for me to let me know that her sandwich had no turkey in it, and well since I didnt notice it because I love avocado mine didn’t either uh oh, unhappy sick wife, doesnt call for a happy life. So I called this specific Big Town Hero to let the gentlemen making the sandwiches know hey, no meat anything we can do? From the get go he was super nice, irritated but nice none the less and offered to remedy the situation by providing 2 free sandwiches! Told my wife as she ate her half with no turkey and I had already scarfed mine away since it’s a 10 minute drive to this place and I didn’t care. Well about 10 minutes later I looked down at my phone to see a missed call and voicemail, it was Randy (if that’s not his name I do apologize) He left a voicemail basically calling us liars without calling us liars, said the cashier verified there was turkey in said sandwiches and that was that. Being as I am not a confrontational person I was upset because A: I couldve just gone back and bought another 2 sandwiches, duh I can afford it. B: I know the cashier didn’t check the sandwiches because from the point of view I had from where I was sitting I was sitting in front of the cashier dead on and saw everything, the sandwich order was a to go order first and foremost so the sandwiches were wrapped, the cashier couldn’t have possibly torn open the wrapping or seen the owner making the sandwiches because the cashier was busy taking other peoples orders, therefore no one verified that there was meat in the sandwiches, but somehow he knew there was meat in them. Being as my wife and I work for the financial institution that funds this company, I asked myself what type of business owners are we helping now a days, when a simple matter such as this couldve been resolved quickly and effortlessly but instead I get insulted and indirectly called a liar. Needless to say we will never be purchasing any food products from this company again, and maybe during there rush times they should be a bit more attentive to detail.

  September 13, 2016, 9:54 pm

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• Nikorasu Schvendel

  Friendly Fast Affordable Food. I like this sub shop. The owner is friendly and the sandwiches are deliciously made with lots of love. The only drawback is that they dont deliver. They should sign up with DELIVERED DISH so that I could have them delivered to my front door on these hot summer days or cold winter nights.

  November 22, 2011, 2:10 am

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