Latest Reviews
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Terrible Service. I wish there was an option to rate food and service separately. The food has been great and would receive 5 stars. The same can't be…
Desiree B
O’Charley’s Restaurant & Bar
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Outstanding service!!. Ate dinner here with my family on Thursday 12 Mar. I arrived late because of work and my plate was just placed on the table pri…
Kevin Castle
O’Charley’s Restaurant & Bar
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Sooooo SLOW. Manager, Gary, seems more concerned with dirty tables than taking care of guests already seated. We will NEVER be back! I waited tables t…
Miss Piggy
O’Charley’s Restaurant & Bar
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O'Charley's Restaurant & Bar is open for Casual Dining. O'Charley's Restaurant & Bar serves American dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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4 Reviews on “O’Charley’s Restaurant & Bar”
Terrible Service. I wish there was an option to rate food and service separately. The food has been great and would receive 5 stars. The same can’t be said for the service, which is the sole reason I won’t be returning to this restaurant. I’m new to Morristown and have been to this location twice in the past month. Both times, I have been served by two different passive aggressive servers and one ornery bartender. On the first visit, I ordered a vodka sprite. The first drink served to me was definitely a gin and tonic. As a previous bartender in one of Las Vegas’ busiest night clubs…. I know my alcohol. I politely told my waitress who returned it to the bartender. I then proceeded to watch the bartender make a sour face and smirk. Then I watched her make a vodka tonic, which again was not what I ordered. I kept my mouth shut this time, as I was out with a group of coworkers and didn’t want to seem needy. The atmosphere was great and the food was excellent. Everyone else had a great time. On my second visit…Again I ordered a vodka sprite. The first drink was right. On my second drink… I am going to assume the bartender saw me and recognized me as the one who sent a drink back on my previous visit. She intentionally made me a vodka tonic. This time her passive aggressiveness was heard loud and clear. I kept my mouth shut. The whole group noted how rude she was and none of us will return. It’s unfortunate. We all love to go out for drinks every Friday after work, but after a long week… this is the last thing I want to deal with. One might say, I’m over reacting, as sprite and tonic are easily confused. Except, one comes out of a bottle and the other out of a bar tap and I like the sweetness of sprite combined with vodka. Like I said, as a previous bartender, I won’t accept this rude behavior and find it extremely off-putting.
Outstanding service!!. Ate dinner here with my family on Thursday 12 Mar. I arrived late because of work and my plate was just placed on the table prior to my arrival. Ordered the Lousiana sirloin, rare, with steamed broccoli. The food was well prepared and hot. I was also enjoying my salad and then noticed a small problem with the meal. Just after I set the salad aside the manager came to the table to ask if everything was ok. I noted that there was a small problem but only for his information to relay back to the kitchen. The manager resolved the situation in a way that exhibited absolutely over-the-top customer service!! Thank you!
Sooooo SLOW. Manager, Gary, seems more concerned with dirty tables than taking care of guests already seated. We will NEVER be back! I waited tables to pay for college and I am embarrassed to have my mother here dining with us today. We have been here more than 40 minutes waiting on food. We ain’t waiting for anything that takes that long to make!
After an hour, some rolls, and an appetizer, and a chat with the manager; we finally were served. The food was not bad but with service like that, I will not be going back.