Willie’s Grill & Icehouse

10 Reviews on “Willie’s Grill & Icehouse”

• Michael Mosel

  I gave this place a 1.5 because of Management. The rest is below par. We went on 3-5-16 (Saturday) at 5:00 PM. It was starting to get busy. The waitress must have been new because she was constantly behind with our service, and after watching, all of her tables. We ordered the nachos, and a chicken fried steak. I asked if they served brown gravy, and they said they did. That’s what I requested. The food took 55 minutes to arrive. The nachos were room temperature at best, and starting to get soggy on the bottom. A sure sign that they were ready for a bit. They looked great and wife said they tasted great. The CFS came without the gravy. The waitress said she couldn’t carry it all at once (???) and was going back for it. Since our food took as long as it did, I set my stopwatch on my phone as she left, and intentionally did not start eating. Eleven minutes later, she came back and said they were just now making the brown gravy, they don’t get many orders for it, and she didn’t know how long it would be. She also suggested I take cream gravy or perhaps Ranch Dressing(on a CFS?). I told her that the nachos arrived almost cold. so I assume the CFS is by now cold, so I handed her the plate, pointed out that it hadn’t been touched, and told her I didn’t want it. I also told her to take it off the bill because I wasn’t paying for it. She agreed and asked if I would like to substitute for something else. I told her that as long as it took for this to arrive, and that they were even busier, I wasn’t willing to wait. She said OK, and left. A minute later the Manager (Tim) came over and asked what the problem was with my meal. I told him the details, and he also suggested a substitution. He apologized and said they were getting hammered by the rush. They took it off the bill. My suggestion is this. If you go here, do not go during a peak hour and you might fare OK. The Management takes care of issues promptly and is courteous. However, we came here to eat a decent meal, not to have pleasant conversation with Management. This place has been open about two years, give or take. You would think by this time they would have learned how to handle a New Braunfels crowd efficiently, being a tourist town and all. I’m spending my money elsewhere

  June 7, 2016, 6:04 pm

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• Ashlee.spears27

  Very unorganized. The employees in the front were too busy talking to each other about schedules. The employees had bad attitudes as well, we were with a group of friends and an employee walked away shaking his head because he had to find a table to fit a group of 7. We all ordered burgers and fries, and all the fries were cold. We will not be back.

  June 1, 2015, 12:07 am

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• Wurst En Tauschen

  Second time here, same confusing seating and ordering. Burger again way under seasoned and less than mediocre. Fries as well. Standard Ceasar salad from a chain. I thought they would work out the kinks of the confusing ordering and standing around on a busy Friday night, but their mediocrity In food and service persists.

  December 13, 2014, 4:19 am

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