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Worst restaurant experience in my life. Drove 1 hour to eat there for Valentines Day, along the way there was a accident on the road which was going t…
Abafify1990
Steve Fields’ Steak and Lobster Lounge
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Bottom Line: Avoid. Their Reservations Are a Joke.==============================Detail:I cant review the food because upon coming to the restaurant th…
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Steve Fields was fabulous on Thanksgiving! Our waitress was attentive without being overbearing, friendly and overall delightful. The bread and oil wi…
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Steve Fields' Steak and Lobster Lounge is open for Fine Dining. Steve Fields' Steak and Lobster Lounge serves Seafood and Steak dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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9 Reviews on “Steve Fields’ Steak and Lobster Lounge”
Worst restaurant experience in my life. Drove 1 hour to eat there for Valentines Day, along the way there was a accident on the road which was going to make me 15 mins late for my reservation. I called and spoke to the hostess and mentioned I would be running late, she rescheduled my appointment from 9:30 to 9:50PM. With most restaurant normal business hours being till 10PM, I went ahead and asked her what time they close just so Im not that guy that shows up 10 mins before closing time. She mentioned we close at eleven. Never mentioned the restaurant seating section closes at 10:00PM and the bar is what stays open till 11:00. If I call and mention that Im coming from an hour away and there is an accident on the road due to rainy weather and that I will be running late for my dinner reservation thats at 9:50PM, and the restaurant seating closes within 10 mins, why would the hostess not mention that? Why would she tell me the restaurant closes at 11:00PM (not mentioning the bar is what closes at 11:00). To top it all off, I asked for a manager once I got to the restaurant at 10:05PM because the hostess that answered my call seemed shaky and could not answer me when I asked why did she tell me they closed at 11:00PM without clarifying that the dinner section, that I made a reservation for for Valentines Day with my wife, closes within 10 mins of my reservation?To make it all better, the manager comes and tells me, sorry, were closed. When I explained the situation, the managers reply to was We didnt beg you to come or drive an hour to get here. That answer coming from a manager blew my mind. I would never ever think about ever taking time out of my day to go to a restaurant managed by such a unprofessional, disrespectful, and rude individual. I would avoid this restaurant if you are planning on having a nice romantic night out with your wife or significant other because you will end up ruining that one, nice romantic night out you had planned out.
Bottom Line: Avoid. Their Reservations Are a Joke.==============================Detail:I cant review the food because upon coming to the restaurant that I had made reservations at 2 days before, my party of 6 (including investors) were not able to enjoy our private dining room reservation. Apparently they lost it and or never entered it into their system, despite them telling me two days prior that everything was set.This was a very embarrassing and frustrating experience. Though they may have received good scores on everything else from other reviewers, this reviewer is dismayed. I have NEVER had this happen to me in over 35 years of business. No offer was made to make things right because they were already to capacity in the private rooms. It is highly doubtful that I will give them another opportunity. A word of warning: call them three times to make sure your private dining room reservation is booked; I did it two times and that didnt seem to matter.