Latest Reviews
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Regardless of who takes the order, new or not, they should know the store only takes cash or check and relay that to customers. How would a first time…
Lacey Stafford
Village Bakery
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I called and placed an order for an Italian Crme Cake on Wednesday morning for pickup on Saturday. The cake was for my mom's 75 birthday. I ordered th…
Phae
Village Bakery
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Best cakes in the Tyler area. Priced way better than their competition.…
Foodie Steve
Village Bakery
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Village Bakery is open for Bakery. Village Bakery serves Desserts dishes. Incorrect or missing information? Make a report, or claim the restaurant if you own it!Details
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9 Reviews on “Village Bakery”
Regardless of who takes the order, new or not, they should know the store only takes cash or check and relay that to customers. How would a first time customer even know that they don’t accept card? What business doesn’t accept card in 2019?!? Not only were we not compensated for our troubles with having to go on the opposite side of town to withdraw cash, but when we actually got our order, it was WRONG. The owner’s excuse – oh the lady that took your order is new… I’m sorry, but that is no excuse and your customer service sucks, especially as the owner for not even making it right.
I called and placed an order for an Italian Crme Cake on Wednesday morning for pickup on Saturday. The cake was for my mom’s 75 birthday. I ordered the cake without pineapple as my sister is allergic to pineapple – and Italian Crme cakes don’t normally come with pineapple filling. Hummingbird cakes – yes; Italian Creme cakes, no. Beth from the bakery called me at 1:22 on Friday to tell me that all of the cakes are pre-set up and already had pineapple. I explained that I couldn’t have the cake with pineapple and that’s why I called ahead to order the custom cake. She basically said that I would have to take the cake that way because that’s the way they make them. Then she said that she would have the owner call me. The owner called – was extremely rude – and explained that they …BAKE ALL THEIR CAKES ON TUESDAY REGARDLESS OF WHAT DAY YOU ARE PICKING IT UP!!! O_OShe said because they only bake cakes on Tuesdays, that all the Italian Creme cakes were already set up with pineapple. This means I would have received a four-day old cake when I picked it up on Saturday. Need a cake on Monday? It’s a SIX-DAY OLD CAKE.That isn’t fresh in anyone’s book. What a shame. I thought I had found a delightful little bakery in my new town. But customer service apparently isn’t the owner’s strong suit. She followed up her telephone rudeness by responding to my Facebook review with a false accusation that I shouted at her on the phone. I’m sure she will do the same here.Thankfully, another bakery is coming through for my mom for her birthday.