JCW’s The Burger Boys

10 Reviews on “JCW’s The Burger Boys”

• McKenna Hill

  TL;DRI waited total time of an hour in the drive thru for them to forget I even existed before somebody saw me by accident and finally brought me my food.Dear JCWs:I could give you a trophy. Dont get too excited yet; Im not sure this is an award you actually want.Whats the trophy for?Achieving the #1 spot on my list for the crappiest service Ive ever received from a restaurant.It was about 9:30pm on a Thursday night. I was in line at a drive-thru at a different burger restaurant. Seeing that the line was taking a while to move, I decided to drive to JCWs and eat there instead. Quality food, and I didnt anticipate that the line would take as long as this line was taking.I drove to JCWs and arrived at the drive-thru. Lots of cars, but I was willing to wait the time necessary. I looked at my clock as soon as I pulled in: 9:42pm.It took about 10 minutes just to place my order at the speaker. I could see there were tons of people inside, so I gave them the benefit of the doubt and decided to stick out the long wait. I ordered a Ranch Bacon burger and a side of cheese fries. Hearing that the girl taking my order kept repeating back to me fries without the word cheese anywhere before or after, I confirmed with her two times that I had ordered cheese fries.After about 20 minutes I finally got to the window. The girl handed me the bag before she even told me my total. Then realizing the mistake she had made, she got flustered and tried to take the bag back. I asked her, Are there cheese fries or regular fries in there? She looked in the bag and told me they were regular fries. I told her that I had ordered cheese fries. She frantically looked for somebody to help her at the register because she didnt know if she should give me the regular fries and still make me the cheese fries. I could hear the entire conversation because she left the window open.She charged me for my burger and cheese fries and told me to wait in the drive-thru pickup area, where somebody would bring them out to me.I probably pulled into the spot at about 10:10pm. I waited. And waited. And waited.And waited.And waited.And waitedNothing. Literally nothing. I could see cars in the drive-thru behind me, so I knew they were helping other customers.At about 10:30pm, a guy noticed me in the spot and came out to my car, asking if I was waiting for food. I told him that I was waiting for cheese fries. The look of surprise and fear on his face informed me that nobody had even remembered my fries.He ran back inside and I waited another 10 MINUTES before an employee came out with my fries and a $10 gift card.I left the parking lot at 10:40pm.So whats the verdict? Well, for starters, I feel sick even looking at the gift card because there is nothing that anybody could say or do to get me to return to that JCWs again.I waited an HOUR in my car before I received everything I had ordered. The treatment I received made me feel like the management did not care about me or my business. I joke that maybe you should put wi-fi in your drive thru so I can do my homework while waiting in that horrendous line.So. You win, JCWs. The award for the worst Ive ever been treated at a restaurant.Thanks for the gift card.McKenna HillProvo, UT, USA

  August 12, 2017, 10:46 am

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• Facebook User

  Been here a few times it’s not terrible food but it’s cheap food for a high price. $25 for my husband and I. The food wasn’t any better than McDonald’s. I don’t think it’s worth the price but they were friendly.

  July 13, 2017, 6:36 am

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• Wendyb

  How did the jcw name come about?. Who and how did this burger joint get is name?

  July 26, 2015, 3:03 pm

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