Latest Reviews
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This bakery is no good for ordering cakes. They messed up both my cakes I ordered. I am a first-time customer. One cake I ordered for a party I was th…
Lisakingwilliams
Provo Bakery
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I think this is a step above other pastry bakeries. If you go then try the glazed croissant. It was wonderful.I have tried a number of number of donut…
BeenBitten
Provo Bakery
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Awesome Smash Cake. We commissioned Provo Bakery to make a smash cake for a 1 year old. They did a beautiful job with limited instructions. We only to…
Leigh.roscoe
Provo Bakery
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8 Reviews on “Provo Bakery”
This bakery is no good for ordering cakes. They messed up both my cakes I ordered. I am a first-time customer. One cake I ordered for a party I was throwing had no filling in between the layers. I had ordered Bavarian cream, so the two layers fell apart when I cut into it. The other cake was to be a marble cake and was a vanilla cake.Their policy, when I called them super upset, is that they will not give any refund unless I cut into the cake when I pick it up at the bakery, and then return the cake on the spot before leaving with it. This is clearly not even feasible realistically, so they have covered themselves. Imagine if I had ordered a fancy wedding cake, not just a party cake. I have to cut my wedding cake at the bakery when I pick it up to make sure it is right. Ridiculous. So there you go. They don’t own up to their mistakes, they don’t offer a realistic refund policy, so what motivation do they possibly have to get an order right? They lose nothing, and the customer loses. Unless you want to order a cake, and suggest they surprise you with the flavor/filling, avoid this bakery at all costs. Extra bonus, the general manager won’t even return my call when I wanted to discuss it further.Well, I believe I should get what I paid for, so fortunately I can dispute the charge since I put it on a Visa card. Thank goodness I have some recourse after getting my complaint ignored.